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Compliance Contact Center Healthcare Security
How Contact Centers Use Electronic Health Records to Improve Patient Interactions
When Electronic Health Record (EHR) platforms are integrated with contact centers, healthcare organizations are better able to prioritize customer experiences, while optimizing revenue and efficiency at the same time.
February 23, 2024
3 mins to read
Compliance Contact Center Moving to the Cloud Reliability Security Support Unified Communications
10 Reasons You Need a Cloud Call Center
Learn why a cloud call center from Intermedia provides your customer support and sales teams with a convenient platform that helps you drive revenue.
October 30, 2023
5 mins to read
Compliance Security Unified Communications
Our Triple Shield Cybersecurity Commitment
As you may know, October is Cybersecurity Awareness month with 2023 marking the 20th year since its inception. This collaborative effort between both government and industry aims to amplify […]
October 20, 2023
3 mins to read
Archiving Business interest Compliance Financial Services Security
Double Recognition for Intermedia COO McCormick
As businesses adopt UC platforms to improve collaboration and productivity, important conversations and interactions take place across a myriad of communication channels such as chat, SMS, […]
April 14, 2023
3 mins to read
Compliance Contact Center Security Unified Communications
How (and Why) to Create an Effective Communication Plan
Get tips on how to create an effective communication plan. Having a communication plan is critical for every organization. Find out why.
July 25, 2022
5 mins to read
Help Customers Plan for Ransomware Attacks
Ransomware attacks are a threat all businesses face. As an IT provider, are you doing enough to help your customers keep their data safe?
April 8, 2022
5 mins to read
Compliance Legal Services Unified Communications
4 Things in a Legal Services UCaaS Provider
Law firms are a prime target for cyber attackers because they handle a large amount of sensitive data. According to a report published by the American Bar Association, 29 percent of law […]
January 13, 2022
5 mins to read
Compliance Security Unified Communications
FBI warns about new attacks targeting new hires and remote workers
Intermedia discourages our employees and new hires from posting announcements on social media that could make them a target, and we suggest you do the same and make them aware of this potential threat.
October 5, 2020
1 min to read
Are Your Emails HIPAA Compliant?
Ideally, your email exchange provider will offer a portfolio of communication tools. Integrating all your communications and file sharing into one HIPAA compliant environment makes things less cumbersome for you.
August 19, 2020
4 mins to read
Business interest Compliance Security Services
Cloud Solutions: Cloud Backup vs. Cloud Storage vs. Cloud Synching
The Cloud simply offers too many advantages to small businesses and large enterprises alike not to use it. But, the reality is that making the digital leap to cloud solutions can get a little messy. There are so many different ways to approach the Cloud, from simple moves like adopting a cloud sharing service to taking a hybrid approach to the Cloud or using a fully integrated solution.
October 22, 2019
5 mins to read