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Compliance Contact Center Healthcare Security
How Contact Centers Use Electronic Health Records to Improve Patient Interactions
When Electronic Health Record (EHR) platforms are integrated with contact centers, healthcare organizations are better able to prioritize customer experiences, while optimizing revenue and efficiency at the same time.
February 23, 2024
3 mins to read
7 Signs You Need an IVR Service Right Now
Review seven signs that it’s time for your business to start using an IVR service. Also, learn the ways an IVR system helps you enhance the customer experience.
February 16, 2024
5 mins to read
Can a VoIP Contact Center Work for Your Business?
A VoIP contact center enables your organization to deliver the peak customer experience using the latest technology. Learn how to switch to a VoIP system.
February 8, 2024
6 mins to read
Archiving Contact Center Unified Communications
Intermedia’s 2023 Awards Recap: A Year of Excellence and Recognition
As we welcome the new year, Intermedia takes immense pride in reflecting on the over 30 prestigious awards and accolades that have shaped our journey. The recognition garnered across various […]
January 31, 2024
4 mins to read
Contact Center Retail Unified Communications
5 Cloud Contact Center Solutions for All
The right cloud contact center solutions can help your business provide a premium customer experience. Learn which features you need to stay competitive.
January 29, 2024
5 mins to read
Contact Center Unified Communications
VoIP Contact Center Essentials: The Only Guide You Need
Find out why a VoIP contact center is best for businesses that need to handle a steady flow of customer support calls or manage constant client outreach.
January 24, 2024
5 mins to read
Contact Center Financial Services
10 Must-Have Contact Center Phone Features
Contact center phone software lets your team stay available to your customers and provide a peak customer experience. Find out how to pick the right provider.
January 18, 2024
6 mins to read
Contact Center Unified Communications
ATS Communications Delivers Next-Gen UCaaS
As businesses increasingly rely on the Intermedia Contact Center platform to streamline and facilitate better customer care, the integration of Envision Analytics marks a significant leap forward in creating more insightful and enduring customer connections.
January 9, 2024
3 mins to read
Contact Center Solutions: Updated 2024 Guide
Modern contact center solutions do so much more than traditional call centers and continue to add exciting features. Find out more in this updated guide.
January 8, 2024
5 mins to read
Contact Center Unified Communications
A to Z Guide to Contact Center Phone Systems
Learn how contact center phone system software improves employee efficiency and the customer experience. Plus, see how easy it is to install with Intermedia.
January 3, 2024
6 mins to read
Choosing Between Cloud Contact Center Providers: 7 Pointers To Help You Decide
If you’re trying to decide which are the best cloud contact center providers, the choices can be overwhelming. Find out what characteristics matter most.
December 18, 2023
5 mins to read
Contact Center Moving to the Cloud
The Ins and Outs of Cloud-Based Call Center Phone Systems
Find out how a cloud-based call center can help you provide the best possible customer service with advanced features that also save you time and money.
November 30, 2023
6 mins to read