Our Newest Posts
The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever
A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]
March 15, 2024
6 mins to read
Enhance Communications with Call Routing
Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]
March 13, 2024
6 mins to read
Celebrating Women’s Leadership and Growth
Welcome to the first installment of our special Q&A series, spotlighting the remarkable women of Intermedia as we celebrate not just International Women’s Day, but International […]
March 8, 2024
6 mins to read
Overcoming Communications Challenges
In the ever-changing landscape of modern business, effective communication is the cornerstone of success. Yet, traditional office phone systems often pose significant challenges that hinder […]
March 6, 2024
3 mins to read
What Is an Auto Attendant?
As a busy professional, you need to make the best use of your time and resources. Your clients feel the same way and want to see that you respect their time by making interactions as quick […]
March 5, 2024
5 mins to read
Cultivating Daily Team Appreciation
At Intermedia, we believe that our people are our greatest asset, and fostering a culture of appreciation is ingrained in our DNA. As we commemorate Employee Appreciation Day, we reaffirm […]
March 1, 2024
2 mins to read
Best Cloud Calling Services for Business
The quality of your communications service means everything to the success of your business. With the right software, you can strengthen your team through better collaboration, elevate your […]
February 28, 2024
5 mins to read
Contact Center Solutions: The Complete Guide
More than ever, customer experience is the deciding factor between which companies thrive and which struggle to hang on. For instance, 86% of buyers are willing to pay more for great CX, […]
February 24, 2024
5 mins to read
Compliance Contact Center Healthcare Security
Improving Patient Interactions with EHR
When Electronic Health Record (EHR) platforms are integrated with contact centers, healthcare organizations are able to prioritize customer experiences.
February 23, 2024
3 mins to read
Logistics & Transportation Unified Communications
Unlock UCaaS for Your SMB
Faced with an aging phone system, Metropolitan Van and Storage (Metro) turned to long-time partner ATS Communications for a modern solution. ATS recommended Intermedia Unite®, an all-in-one cloud communications platform with voice, video, chat, contact center, and mobile integration.
With ATS guiding the transition, Metro seamlessly upgraded to a scalable, feature-rich system that enhances efficiency, connectivity, and customer service. Now, Metro is equipped for the future—supported by ATS’s expertise and Intermedia’s robust technology.
February 22, 2024
3 mins to read
Financial Services Real Estate Unified Communications
Upholstery Co. Relies on Cloud During COVID
Many organizations are going through a digital transformation in the search for greater operational efficiencies, higher levels of customer care, and increased mobility. For more and more […]
February 22, 2024
4 mins to read
Virtual Meetings Guide for Financial Services
As an accountant or financial advisor, communicating and interacting with clients is vital as you work toward their goals. Much of that interaction has been in person, as you discuss strategies or work out tax returns. For now, those in-person meetings aren’t possible, but you can still stay connected while working remotely.
February 21, 2024
4 mins to read