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Companies with poor customer service and stressful working environments have given call centers a bad reputation. Do you know how to counteract those challenges with contact center workforce […]
May 28, 2024
5 mins to read
Analytics for contact center teams plays a key role in enhancing customer service. The ability to quickly gather and process data enables you to make profitable decisions. Analytics also […]
May 23, 2024
5 mins to read
With Intermedia Contact Center, you can elevate your team even higher with contact center integrations. Deliver the ultimate customer experience.
May 20, 2024
5 mins to read
When it comes to customer service over the phone, staying stuck in a queue and getting passed endlessly between agents remain top complaints. Learn more.
May 17, 2024
5 mins to read
As artificial intelligence becomes more powerful and conversational, the number of people who “hate talking to a machine” is gradually shrinking. In fact, 73% of consumers expect […]
May 15, 2024
5 mins to read
Today, Intermedia has received Microsoft certification for Intermedia Contact Center for MS Teams, which is designed to help businesses using Teams to access advanced customer experience […]
May 9, 2024
3 mins to read
Your business needs effective and cost-efficient ways to communicate with your team and your clientele. In the modern world, that demands using cloud video conferencing. An increasing number […]
May 7, 2024
5 mins to read
Hybrid and remote work environments are here to stay, so virtual meetings are now a standard way of doing business. Proper video conferencing etiquette is necessary to make a good impression […]
May 3, 2024
5 mins to read
Find out how healthcare data archiving solutions can make accessing and working with electronic health records much more intuitive for medical practitioners.
April 30, 2024
5 mins to read
A beginner’s guide to contact center intelligence, exploring how data-driven insights can enhance customer interactions and improve business outcomes.
April 25, 2024
5 mins to read
Maximize your contact center’s potential with a strong solution architecture designed to optimize performance, scalability, and customer satisfaction.
April 23, 2024
5 mins to read
Learn what SIP trunk port numbers are, how they work, and how to determine the right number of SIP trunks your business needs for reliable voice communication.
April 18, 2024
6 mins to read