Our Newest Posts
Video Conferencing Is the New Email
Without in-person meetings, businesses are relying heavily on video conferencing. Find out why video is starting to replace email in the workplace.
June 16, 2020
4 mins to read
The Power of Radio and Kindness Funds 5 Million Meals for Feeding America
Ron Stone, the CEO of Adams Radio Group that operates 25 stations across 5 American markets, watched a news story about a San Antonio food bank that caught his eye and inspired him to act. The story featured families whose lives had been up-ended by the COVID-19 pandemic shut-down and who were now waiting in line in their cars at a local food bank in order to get their next meal.
June 11, 2020
5 mins to read
What Is Cloud Communications?
Communication is one of the most important aspects of any company’s operations. Often, communication tools are not fully integrated, creating challenges for your team. By leveraging cloud communications, you can assure greater mobility and accessibility.
June 10, 2020
4 mins to read
How an Events Company Reinvented Themselves When Their Industry Came to an Abrupt Halt
When you are a branded merchandise company helping clients to get their brands into their customers’ hands through logoed merchandise at business events, what happens when social distancing forces the entire business world to cancel these events with little warning? That’s the challenge that Shelley Stewart, CEO of Red Promotions, faced when the COVID-19 pandemic swept the world in March 2020.
June 1, 2020
4 mins to read
Uninterrupted Patient Care – Business Innovator
When the COVID-19 pandemic prompted most of the population to shelter in place to prevent risk of transmission, the healthcare industry was faced with significant dilemmas – namely how to maintain the continuity of quality patient care while minimizing the risk of physical contact with patients and between workers.
June 1, 2020
4 mins to read
Contact Center Analytics for Remote Performance
Contact center managers regularly monitor their teams to ensure the utmost productivity in delivering fast issue resolution for customers with a friendly, approach. But what happens when the team, who may typically sit in the same office environment, suddenly becomes 100% work from home.
May 26, 2020
6 mins to read
Integrate Live Q&As into Your Webinar
Webinars are a powerful tool for connecting with your audience. They offer a platform for sharing ideas, driving discussions, and facilitating audience education. They are also an effective sales tool. According to InsideSales.com, 73 percent of marketing and sales leaders say webinars are one of the best lead generation tools. But, in order to hold your participants’ attention for the full duration, integrating live Q&As into your webinar is key.
May 21, 2020
5 mins to read
How UCaaS Enables Greater Employee Mobility
The idea of flexible work has become a competitive advantage in business. This flexibility facilitates employee mobility, supported by technology. Now, it’s likely that most of your workforce must be mobile. That’s due to not only the shift to required remote work but also because work doesn’t happen between 8 and 5 anymore. Further, employees use their mobile devices very often to communicate and collaborate.
May 20, 2020
4 mins to read
Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume
To ensure your remote contact center is able to handle peak volume times, you need to always have the right number of agents ready to answer calls. Adequate staffing is essential for providing callers the best possible customer experience. You also don’t want to make the mistake of overscheduling and wasting resources. So, what metrics should you look at to understand peak call volume?
May 19, 2020
5 mins to read
Preparing for the New Normal in Business
Drastically increased remote working and the need to ensure flexible and adaptive communications isn’t a temporary COVID-19 problem. It’s the new normal in business. How your organization responds to this new way of collaborating and communicating will determine its future level of success, both directly after the coronavirus and in the long term.
May 15, 2020
5 mins to read
Contact Center Unified Communications
Types of Business Communication Needed
For many companies, in as little a few days, business models shifted from tried and true operations to everything happening over the phone. We are all in uncharted ground, where distancing has become the prime directive and in-person interactions are by necessity curtailed. Phone call volume has soared to unprecedented levels, resulting in widespread busy signals, and the demand seems unlikely to abate any time soon.
May 13, 2020
6 mins to read
New Study Finds More Than Half of U.S. SMB Owners Believe Working Remotely is Here to Stay Post-Pandemic
Embracing remote work has been a love-hate relationship for many small and medium-sized business (SMB) owners. With new technology allowing workers to work from wherever and whenever more than ever before, employers have had to balance this reality against having the peace of mind that frequently comes from being in the same physical space as your employees. As owners try and adapt to this new tech reality, more and more companies have been adopting a hybrid approach—offering the option for some remote work but not fully committing.
May 12, 2020
5 mins to read