Our Newest Posts
Guidance for Virtual Customer Engagement
Customer engagement is one of the most important objectives of any business. Those connections ensure customers stay loyal. But what does customer engagement look like in a post-COVID world? Here are some tips for customer engagement in a virtual environment.
December 29, 2020
4 mins to read
Intermedia Debuts Easy-IVR for Interactions
Interactive Voice Response (IVR) systems are critical to every contact center. Anyone that’s ever called customer support knows the drill. They can be very helpful tools for customers, providing quick answers to questions or getting them to the right agent. On the backend, they are extremely valuable to contact center operations for routing and enabling self-service.
November 18, 2020
4 mins to read
Equipping Your Organization for Collaboration
Asking successful CEOs what got them to the top, they’ll probably admit that it was always a group effort. While strategy, direction, and leadership can guide an enterprise to global success, it usually depends on a team of dedicated professionals that work to make that vision a reality.
November 2, 2020
4 mins to read
Keeping Employees Engaged Virtually
An engaged employee is a productive and motivated employee. The strategy will need a revision to ensure you can keep engagement levels similar to pre-pandemic.
October 29, 2020
4 mins to read
Create a Complete Communications Solution
The increased access in smartphones causes customers to communicate with your business through preferred channels. This calls for a communications solution.
October 28, 2020
5 mins to read
Unified Communications for Small Business
Unified communications for small business platforms provide employees with a portfolio of tools. Find out which features you should seek out.
October 23, 2020
4 mins to read
Time Management Tips for Remote Workers
Effective time management is a significant challenge for most remote workers. But it doesn’t have to be. Discussed herein are realistic time management tips that’ll turn you into a telecommuting pro within no time.
October 23, 2020
5 mins to read
Intermedia Unite® Again Selected as PC Magazine Editors’ Choice Winner
The team at Intermedia focuses every day on delivering a unified communication as a service (UCaaS) platform that delivers on the needs of businesses, big and small. We are honored that our never-ending commitment to providing a communications solution that is highly reliable, secure, easy-to-manage and use, and allows users to connect how they want, when they want, from wherever they want, has once again been recognized by PC Magazine with its prestigious Editors’ Choice award.
October 15, 2020
4 mins to read
Integrated Unified Communications Benefits
Effective communication is a key driver for business productivity across all industries. Today’s business environment makes unified communications nearly an operational necessity.
October 9, 2020
5 mins to read
Compliance Security Unified Communications
FBI Warns of New Remote Work Attacks
Intermedia discourages our employees and new hires from posting announcements on social media that could make them a target, and we suggest you do the same and make them aware of this potential threat.
October 5, 2020
1 min to read
Pearson-Kelly Partners with Intermedia
Today’s customers engage providers in channels and being able to address these interactions is paramount to customer satisfaction.
October 1, 2020
4 mins to read
Georgia Courts Use Technology for Sessions
See how judicial districts are implementing VoIP technology to improve court communications, enhance security, and streamline case management.
September 24, 2020
5 mins to read