Our Newest Posts
What Is Generative AI for Customer Service? A Practical Guide
Discover how generative AI for customer service improves experiences. Learn to implement AI agents for small business support and boost your team’s efficiency.
August 7, 2026
5 mins to read
Helping Your Mid-Market Center Clients Modernize Their Contact Center
Discover a proven UCaaS reseller growth strategy to modernize mid-market contact centers. Learn how to capture this high-demand market with enterprise solutions.
July 23, 2026
6 mins to read
AI Capabilities Customer Experience
AI in Customer Service: How AI Is Improving Customer Experience in 2026
Discover how AI in customer service is moving beyond simple chatbots to drive better customer experiences through advanced AI agent assist and support tools.
June 15, 2026
5 mins to read
AI AI Capabilities Customer Experience Email and Productivity
How AI Agent Automation is Replacing Legacy IVR in Modern Contact Centers
Ditch frustrating legacy IVR systems. Discover how contact centers are using AI voice agent automation to improve agent comfort and service quality.
June 8, 2026
6 mins to read
AI AI Capabilities Business Communications Customer Experience Moving to the Cloud
How AI Phone Answering Works (And Why Small Businesses Overlook It)
Stop losing leads to missed calls. Learn how an AI receptionist for small businesses provides 24/7 phone answering to capture every opportunity and boost revenue.
June 5, 2026
5 mins to read
Business Communications Customer Experience
What is Auto Dialer Software?
Learn what auto dialer is and how it works. Explore benefits, common examples, and how Intermedia can help.
April 6, 2026
8 mins to read
Business Communications Contact Center Customer Experience
What is Contact Center Call Monitoring & How Does it Work?
Contact center monitoring helps businesses evaluate call quality, improve agent performance, and strengthen customer service operations.
April 2, 2026
7 mins to read
Business Communications Customer Experience
What is Contact Center Experience?
Discover what contact center experience is and how AI, omnichannel tools, and modern tech boost customer satisfaction and agent productivity.
March 31, 2026
8 mins to read
AI Business Communications Customer Experience
What Is a Virtual Agent?
A virtual agent uses AI to handle customer conversations, reduce support pressure, and improve response times across digital channels.
March 26, 2026
6 mins to read
Business Communications Customer Experience Email Security
What Is Email Encryption?
Email encryption converts messages into unreadable code that only authorized recipients can access. Learn how it works, the main encryption types, and why businesses use it to prevent data breaches, meet compliance requirements, and protect sensitive communications.
March 24, 2026
9 mins to read
Business Communications Customer Experience Service Providers
Keep Voice Boring: A Pragmatic Strategy for Service Providers
Award Consulting’s recent article, “2026 State of the Union for ILECs: Keep Voice Boring, Build Fiber Fast,” highlights an important shift in how telecom operators should think about […]
March 19, 2026
3 mins to read
Business Communications Contact Center Customer Experience
12 Contact Center Technologies to Know
Discover 12 essential contact center technologies that include AI-powered tools and IVR systems designed to improve call analytics. Strengthen operational efficiency while supporting better customer experiences and more productive agents.
March 18, 2026
7 mins to read