Our Newest Posts
Contact Center Unified Communications
Delivering Omnichannel Customer Experience
Giving your target audience an omnichannel customer experience is a must for sales growth. Find out what you need to deliver great CX across channels.
July 18, 2022
5 mins to read
Contact Center Unified Communications
Why CMOs Must Be Customer Champions
Being a customer champion is an important role of the CMO. When CMOs are customer-centric, there are many benefits to businesses.
July 12, 2022
5 mins to read
Contact Center Unified Communications
San Jose Earthquakes Leverage Intermedia to Stay Connected With Fans and Boost Productivity
“The Unite platform is an incredible tool to keep the management team and all Quakes employees aligned in their workstreams and communications.”
July 8, 2022
6 mins to read
Contact Center Unified Communications
5 Reasons Your Business Needs a Contact Center
Contact centers for business provide a streamlined way to serve customers. Find out what a contact center is and why you need one.
July 5, 2022
5 mins to read
Contact Center Unified Communications
UCaaS and CCaaS: Working Together
Better communications tools can unlock your business’s potential. Find out how you can use UCaaS and CCaaS to enhance CX, boost flexibility, and more.
June 27, 2022
5 mins to read
Contact Center Logistics & Transportation Unified Communications
Cloud Business Phone Keeps Small Biz Connected
Intermedia’s omnichannel Contact Center gave H&M’s warehousing customer support team a better, more informed, and responsive way to deliver vital customer care.
June 24, 2022
5 mins to read
Contact Center Unified Communications
6 Tips for Remote Contact Center Management
Explore these tips for remote contact center management. With a cloud-based platform, your agents can work from wherever.
June 21, 2022
5 mins to read
Contact Center Unified Communications
Are Remote Agents Receiving Enough Coaching?
Without enough training, remote agents will struggle. Find out if your remote agent coaching process could be improved.
June 20, 2022
6 mins to read
Contact Center Unified Communications
5 Tasks for Customer Service Automation
Customer service automation can drive efficiency and ensure your agents are more productive. Check out these tasks that are ideal for automation.
June 7, 2022
5 mins to read
Superior Digital Customer Experience
Because more customer interactions happen online, businesses need to deliver a great digital customer experience. Find out how to enhance your online CX.
June 6, 2022
5 mins to read
Building a Profitable Inbound Contact Center
An inbound contact center can help your business grow. Find out how to build a profitable one.
May 30, 2022
5 mins to read
Optimizing the Customer Journey
Learn how to optimize the customer journey using technology. Delighting customers and being responsive are key to loyalty and retention.
April 26, 2022
5 mins to read