Our Newest Posts
Interaction Analytics to Propel Your Business
You can uncover, analyze, and act on meaningful insights with Interaction Analytics from Intermedia. Find out about this exciting new option.
September 7, 2022
5 mins to read
Contact Center Customer Experience
Guide to Contact Center Performance Management
Optimize your organization’s customer support with this guide to contact center performance management.
August 22, 2022
5 mins to read
Contact Center Customer Experience
Best Metrics for Remote Contact Center Performance
Ensure your agents are meeting performance and productivity standards with these remote contact center metrics.
August 12, 2022
5 mins to read
Earthquakes Connect with Video Conferencing
Find out what remote contact center metrics can help you ensure your contact center is well staffed at all times.
August 1, 2022
5 mins to read
Delivering Omnichannel Customer Experience
Giving your target audience an omnichannel customer experience is a must for sales growth. Find out what you need to deliver great CX across channels.
July 18, 2022
5 mins to read
Why CMOs Must Be Customer Champions
Being a customer champion is an important role of the CMO. When CMOs are customer-centric, there are many benefits to businesses.
July 12, 2022
5 mins to read
Contact Center Customer Experience
5 Reasons Your Business Needs a Contact Center
Contact centers for business provide a streamlined way to serve customers. Find out what a contact center is and why you need one.
July 5, 2022
5 mins to read
Cloud Business Phone Keeps Small Biz Connected
Intermedia’s omnichannel Contact Center gave H&M’s warehousing customer support team a better, more informed, and responsive way to deliver vital customer care.
June 24, 2022
5 mins to read
Contact Center Customer Experience
6 Tips for Remote Contact Center Management
Explore these tips for remote contact center management. With a cloud-based platform, your agents can work from wherever.
June 21, 2022
5 mins to read
Are Remote Agents Receiving Enough Coaching?
Without enough training, remote agents will struggle. Find out if your remote agent coaching process could be improved.
June 20, 2022
6 mins to read
5 Tasks for Customer Service Automation
Customer service automation can drive efficiency and ensure your agents are more productive. Check out these tasks that are ideal for automation.
June 7, 2022
5 mins to read
Superior Digital Customer Experience
Because more customer interactions happen online, businesses need to deliver a great digital customer experience. Find out how to enhance your online CX.
June 6, 2022
5 mins to read