Our Newest Posts
Artificial Intelligence and Agents in Contact Centers
Enhance your contact center with artificial intelligence and intelligent agents, streamlining customer service, boosting efficiency, and providing 24/7 support.
November 26, 2024
6 mins to read
Guide to Contact Center Quality Management
Enhance customer satisfaction with an effective QMS for call centers by implementing tools that streamline quality management and improve agent performance.
November 21, 2024
6 mins to read
What is a Softswitch? Architecture & Benefits
Learn about softswitch architecture, its key components, and how it enhances communication quality, scalability, and cost efficiency for cloud networks.
October 17, 2024
5 mins to read
8 First Call Resolution Tips: Smart Ways To Improve Your FCR
By applying proven first call resolution tips, you can resolve customer issues more quickly and accurately. This is critical to your business because speedy solutions from support […]
September 19, 2024
5 mins to read
What is a VOIP Phone & How Does It Work
Discover the magic of VoIP phones compared to traditional phone systems. Understand the technology, its benefits, and how to get a VoIP number with Intermedia.
September 4, 2024
16 mins to read
The Economics of Cloud Migration for Service Providers
Learn why cloud migration is the best option for service providers looking to drive cost savings, innovation, and exceptional UC experiences for their end users.
August 30, 2024
6 mins to read
What Does AHT Mean? A Guide to Average Handling Time
AHT is a key metric for contact center success. What does AHT mean, and how can you improve it? Learn the answers in this guide on average handling time.
August 28, 2024
5 mins to read
How to Improve Microsoft Teams with Phone Integrations
Learn how Microsoft Teams phone integration can boost the value you get from using Teams by driving higher productivity, better collaboration, seamless workflows and more.
August 23, 2024
6 mins to read
Contact Center AI: What Is It, and What Are Its Benefits?
Contact center AI is one of the fastest-growing uses of artificial intelligence in business. Find out what makes it distinct and what its primary benefits are.
August 9, 2024
5 mins to read
Transforming the Contact Center Industry: The Future of AI-Driven Customer Service
Discover various perspectives and insights of AI from different departments with Intermedia.
August 6, 2024
3 mins to read
What are Inbound Call Centers?
Discover the world of inbound call centers: benefits, features, & best practices. Unlock efficiency, customer satisfaction & expert insights with Intermedia.
July 9, 2024
13 mins to read
Why Call Reports and Analytics Matter
Contact centers now utilizes call reports and analytics that maximizes different aspects in the workplace. Learn why this information is crucial in a business.
July 1, 2024
3 mins to read