Our Newest Posts
Why Call Reports and Analytics Matter
Contact centers now utilizes call reports and analytics that maximizes different aspects in the workplace. Learn why this information is crucial in a business.
July 1, 2024
3 mins to read
Contact Center Unified Communications
What Is a Phone Extension and How Does It Work?
Demystify phone extensions: learn what they are, how they function, and the significance of extension numbers. Explore more in Intermedia’s informative blog.
June 28, 2024
8 mins to read
How To Get A Business Phone Number
Learn how to get a professional business phone number hassle-free. Intermedia’s step-by-step guide ensures you establish effective communication seamlessly.
June 25, 2024
13 mins to read
AI Customer Care: How To Get Started
AI customer care is now integral to companies that want to provide cost-efficient personalized service. Learn how to get started with this technology.
June 18, 2024
6 mins to read
Why Your Business Needs a Unified Phone System
Find out why every business needs a unified phone system. Learn how the service works and how it can help your company enhance communication and collaboration.
June 14, 2024
5 mins to read
5 Great Ways To Use AI-Powered Customer Service
Explore five effective ways to leverage cloud communications to boost your team’s collaboration, productivity, and customer engagement. Learn more.
June 7, 2024
5 mins to read
5 Benefits of Unified Communications
Discover five key benefits of Unified Communications as a Service (UCaaS) & how it can streamline your business communications & collaboration with Intermedia.
June 4, 2024
5 mins to read
Contact Center Workforce Optimization
Contact center workforce optimization helps reduce employee turnover and improves call center culture to create a better customer service experience.
May 28, 2024
5 mins to read
Analytics Guide for Contact Center Teams
Contact center analytics empower teams by providing data-driven insights that improve customer service quality and help businesses make smarter decisions.
May 23, 2024
5 mins to read
Expanded Reseller Program Increases Revenue
With Intermedia Contact Center, you can elevate your team even higher with contact center integrations. Deliver the ultimate customer experience.
May 20, 2024
5 mins to read
What Is Call Routing?
When it comes to customer service over the phone, staying stuck in a queue and getting passed endlessly between agents remain top complaints. Learn more.
May 17, 2024
5 mins to read
Utilize AI Chatbots for Your Business
AI chatbots grow smarter; 73% of consumers now expect self-service options on websites, making chatbots essential for improved customer support.
May 15, 2024
5 mins to read