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Business interest Microsoft 365 Security Services
Why Add Cloud Backup — Now More Than Ever
Intermedia Backup for Microsoft 365 is a flexible, agile, and reliable solution that offers comprehensive data protection across the full Microsoft 365 tenant
February 16, 2021
5 mins to read
Contact Center Financial Services Real Estate
Interface Tech Picks Intermedia Cloud Solution
Introducing the Intermedia Business Innovators series – where Intermedia honors business leaders who are improving customer care, employee engagement, and business operations through innovative thinking and decisive action. Hear the stories from the business innovators first-hand.
February 4, 2021
4 mins to read
What Is SIP Trunking?
Internet-based phone systems hold a huge advantage over traditional phones. They enable businesses to save money, scale faster, and they help to streamline communications. One of the most popular modern phone solutions for business is SIP trunking (sessions initiation protocol).
February 2, 2021
4 mins to read
Capitalize on UCaaS Customer Demand
UCaaS resellers are seeing an explosion in the UCaaS market. As a UCaaS reseller, here’s how you can capitalize on the growing demand for UCaaS solutions.
January 21, 2021
4 mins to read
Unified Communications Reshaping Workforce
With unified communications (UC), remote teams can stay connected from anywhere. UC technology puts all business communication tools in one place, streamlining work communication and collaboration. In 2020, organizations turned to technology to help them function while employees worked from home in larger numbers than ever. One of the most widely adopted tools has been UC, and specifically, UC as a service.
January 18, 2021
4 mins to read
Contact Center Omnichannel Strategy
Companies that execute a flawless omnichannel strategy are able to give customers what they want – consistent, personalized experiences. People don’t want to repeat themselves every time they talk to a representative, and they want fast resolutions to issues via their channel of choice.
January 13, 2021
4 mins to read
Moving to the Cloud Onboarding & Migration Support Unified Communications
Small Business VoIP Services Reduce Costs
Small business owners shouldn’t have small demands when it comes to their communication platforms. You deserve features that are efficient and effective. VoIP (voice over IP) may benefit but not at a big price. If you’re wondering about small business VoIP services, we’re sharing with you why making the switch can give you a significant advantage.
January 6, 2021
4 mins to read
Efficient Contact Centers: Custom Call Flows
Every organization wants its contact center to be as efficient and effective as possible. Serving the needs of your customers shouldn’t be complicated or too technical to improve. With the right Contact Center as a Service (CCaaS) software, you can implement customizable call flows. With this technological feature, you can see dramatic improvements in your contact center operations.
January 5, 2021
4 mins to read
UCaaS Solutions for Small Business
Unified Communications as a Service can unlock a lot of doors for small businesses. Flexible, mobile, and easy to implement, this is one solution that has become even more useful in 2020 for companies forced to work remotely. UCaaS solutions for small business offer a way for teams to communicate, collaborate, and to stay productive from anywhere.
January 4, 2021
4 mins to read
Intermedia Debuts Easy-IVR for Interactions
Interactive Voice Response (IVR) systems are critical to every contact center. Anyone that’s ever called customer support knows the drill. They can be very helpful tools for customers, providing quick answers to questions or getting them to the right agent. On the backend, they are extremely valuable to contact center operations for routing and enabling self-service.
November 18, 2020
4 mins to read
Equipping Your Organization for Collaboration
Asking successful CEOs what got them to the top, they’ll probably admit that it was always a group effort. While strategy, direction, and leadership can guide an enterprise to global success, it usually depends on a team of dedicated professionals that work to make that vision a reality.
November 2, 2020
4 mins to read
On-Premises vs. Cloud Phone Systems
Host on-premise or on the cloud? This is a common consideration for many business owners and communication managers looking to upgrade their enterprise’s phone system in this digital era.
October 30, 2020
4 mins to read