Our Newest Posts
Should You Remote-Enable Your Contact Center?
Contact centers that embrace the “remote-enable” paradigm aren’t bound by geographic restrictions. Cloud contact centers can have agents not only in different rooms – but in separate buildings, cities, states, or even different countries.
March 13, 2020
7 mins to read
The Impactful Benefits of Unified Communications
Providing the right technology and tools to your employees is critical, especially regarding communications. Your team needs flexibility in the way that they exchange ideas and collaborate, and you can find this with unified communications. The benefits of unified communications can positively impact how your staff works. Making the switch to a unified communications platform is a smart investment. Find out why.
February 26, 2020
4 mins to read
Benefits of a Modern Cloud Phone System
As your small business changes and grows, the ability to scale becomes a top priority. As you expand and add more employees, you’ll need a new approach to communications. If you are still using legacy on-premise telephony systems, upgrading and scaling are harder to accomplish, requiring a larger investment in money and time.
February 19, 2020
4 mins to read
How to Choose a Unified Communications Platform
As more businesses adopt the cloud, business leaders will continue to look for solutions that can bring everything together.
January 15, 2020
4 mins to read
Moving to the Cloud Unified Communications
UCaaS vs. VoIP: What’s the Difference?
In seeking out communication tools for your company, you’ve probably come across the terms Unified Communications as a Service (UCaaS) and voice over internet protocol (VoIP). While VoIP has been the standard for many years, UCaaS is relatively new. So, what’s the difference? Let’s explore UCaaS vs. VoIP so that you can be informed in making the best buying decision for your organization.
January 2, 2020
4 mins to read
Moving to the Cloud Unified Communications
4 Benefits of VoIP for Business
Using VoIP instead of a traditional phone system offers wide-ranging advantages to businesses, which is why so many companies are making the switch. A 2019 Future Market Insights study projected corporate VoIP subscribers worldwide to reach 204.8 billion by 2020. The benefits of VoIP, or Voice over Internet Protocol, go far beyond easier communication and reduced costs. They can help your company remain competitive and thrive in the digital age.
December 30, 2019
4 mins to read
How Much Is Your Old Phone System Costing You?
You may be sticking with your legacy phone system because you’re worried about the costs involved with updating to a new one. The reality is, if you compare your old phone system cost history to how much you can save once you switch to a cloud-based system, you’ll actually see that you’re losing money – while also missing out on the business benefits a modern phone system provides.
December 23, 2019
4 mins to read
Choosing the Best Contact Center Software
Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience.
December 18, 2019
4 mins to read
The ROI of Cloud-Based Phone Systems
If your company is considering a switch from a legacy phone system to a cloud-based phone system, then you may need to build a business case to do so. Determining the return on investment (ROI) of cloud-based phone systems will be the strongest metric to sell the switch. With greater reliability, ease of scaling, fewer interruptions to productivity, and reduced costs, you’ll find that making the transition to the Cloud is a smart business move.
December 17, 2019
4 mins to read
Moving to the Cloud Unified Communications
Why VoIP Solutions Work Best for Remote Teams
In the modern world, flexibility has become a significant element in how employees work. Technology provides workers with the ability to do their jobs from anywhere. A survey from the International Workplace Group (IWG) found that 70% of employees work at least one day of the week remotely. Remote working has certainly changed workplace dynamics, including those related to communications. Many organizations have found that VoIP solutions work best for remote teams.
December 12, 2019
4 mins to read
Protect Against Robocalls
Though many safeguards have been put in place to keep email spam away, robocalls are becoming more prevalent than ever; some would call it an epidemic.
November 5, 2019
5 mins to read
7 Reasons to Hang Up Legacy Phone Systems
You may think that switching to a new phone system will be too complex or expensive. The reality is that the transition can be very smooth and fast.
October 29, 2019
5 mins to read