Our Newest Posts
Service Providers Unified Communications
What’s Going On with the BroadSoft-Based SPs?
Discover how Cisco’s acquisition of BroadSoft reshaped the UCaaS market, challenges SPs face, and why alternatives like Intermedia could be a smart move.
September 26, 2024
7 mins to read
8 First Call Resolution Tips: Smart Ways To Improve Your FCR
By applying proven first call resolution tips, you can resolve customer issues more quickly and accurately. This is critical to your business because speedy solutions from support […]
September 19, 2024
5 mins to read
Security Unified Communications
Secure Unified Communications Essentials: 4 Threats To Watch For
Secure unified communications are essential to keep your business running smoothly. Discover four of the top security threats and how Intermedia combats them.
September 19, 2024
5 mins to read
Service Providers Unified Communications
What Does the Service Provider Network of the Future Look Like?
Learn how service providers are evolving to cloud-based, AI-driven networks, offering scalable unified communication solutions focusing on customization.
September 13, 2024
9 mins to read
The Benefits of Having A Data Archiving Strategy
Data archiving strategies are useful to businesses that want to save money, build consumer trust, and keep data secure and accessible.
September 10, 2024
6 mins to read
Microsoft 365 Service Providers Unified Communications
SP Opportunities on Microsoft Teams Marketplace
Discover how SPs can leverage the Teams marketplace to widen their reach, integrate services, enhance the user experience, and drive business growth.
September 6, 2024
6 mins to read
Should You Delete or Archive Customer Data?
How can the difference between deleting and archiving data impact your business? Intermedia will help you protect your customers and comply with the law.
September 5, 2024
7 mins to read
What is a VOIP Phone & How Does It Work
Discover the magic of VoIP phones compared to traditional phone systems. Understand the technology, its benefits, and how to get a VoIP number with Intermedia.
September 4, 2024
16 mins to read
5 Reasons Why Archiving Emails is Important
Discover the top 5 reasons why archiving emails is important for long-term business success
September 3, 2024
5 mins to read
Contact Center Service Providers
The Economics of Cloud Migration for Service Providers
Learn why cloud migration is the best option for service providers looking to drive cost savings, innovation, and exceptional UC experiences for their end users.
August 30, 2024
6 mins to read
The 3 Best Practices for Seamless Communication
Learn how to implement seamless communication strategies in daily operations to increase efficiency, improve customer service, and streamline your business.
August 29, 2024
6 mins to read
What Does AHT Mean? A Guide to Average Handling Time
AHT is a key metric for contact center success. What does AHT mean, and how can you improve it? Learn the answers in this guide on average handling time.
August 28, 2024
5 mins to read