Our Newest Posts
Real-time Speech Analytics: What It Is and How It Works
Learn what real-time speech analytics is, how it works, and how it improves customer experience, compliance, and agent performance in live conversations.
October 22, 2025
6 mins to read
Microsoft Teams Telephony: Features & Use Cases
Explore the key features of Microsoft Teams telephony and discover real-world use cases. Learn how Intermedia enhances Teams with enterprise-grade voice calling.
October 20, 2025
6 mins to read
Microsoft Teams VoIP Integration: Benefits & Best Practices
Discover how integrating VoIP with Microsoft Teams improves communication, boosts productivity, and streamlines workflows. Learn best practices for success.
October 17, 2025
6 mins to read
A Guide to Providing Quality Customer Service in the Financial Services Industry
Discover how exceptional customer service in finance can drive success. Learn key strategies and tools for enhancing client relationships with Intermedia’s solutions.
October 15, 2025
8 mins to read
Mobile Technology in Healthcare: Trends and Benefits
Discover the latest trends of mobile technology in healthcare. Learn how it benefits patient care, enhances efficiency, and supports digital transformation.
October 13, 2025
7 mins to read
AI Tools for Small Businesses
Explore AI tools for small business success. Learn how AI boosts productivity, marketing, customer service, and decision-making for long-term growth.
October 10, 2025
5 mins to read
Smarter AI, Simplified: Introducing AI Subscriptions for Intermedia Contact Center
Artificial intelligence is transforming how contact centers operate. For years, capabilities like real-time transcription, post-call summaries, sentiment analysis, coaching prompts, and […]
October 9, 2025
3 mins to read
How to Archive Teams Chats
Learn how to archive Microsoft Teams Chats, when to save vs. export, and how Intermedia helps automate compliance, retention, and secure message search.
October 8, 2025
6 mins to read
What to Look for in a Legal Call Center Solution
Discover key features to look for in a legal call center solution. Learn how Intermedia’s secure, reliable services can enhance your legal practice’s communication.
October 6, 2025
7 mins to read