Our Newest Posts

View post: 8 Use Cases for AI in Contact Centers

8 Use Cases for AI in Contact Centers

Explore key AI use cases in contact centers, from automating responses to improving agent performance, all while enhancing service and reducing costs.

August 20, 2025

6 mins to read

View post: How Contact Center AI Is Transforming Sales & Service

How Contact Center AI Is Transforming Sales & Service

Explore how AI in the contact center is transforming sales and service teams by automating tasks, improving response quality, and delivering smarter customer support.

August 18, 2025

6 mins to read

View post: What is a Healthcare Communication and Collaboration Platform?

What is a Healthcare Communication and Collaboration Platform?

Explore what a healthcare communication platform is, how it supports HIPAA compliance, and why it’s critical for modern patient care and team collaboration.

August 15, 2025

6 mins to read

View post: 11 Tips for A HIPAA Compliant Call Center

11 Tips for A HIPAA Compliant Call Center

Learn how to build a HIPAA compliant call center with tips on security, agent training, call recording, and technology best practices.

August 13, 2025

6 mins to read

View post: AI Tools for Lawyers

AI Tools for Lawyers

Explore how AI legal tools are transforming the legal profession. Discover the top use cases and benefits of adopting AI tools for lawyers.

August 11, 2025

6 mins to read

View post: Chatbots in Retail: Uses and Benefits

Chatbots in Retail: Uses and Benefits

Discover how a retail chatbot can improve customer service, boost sales, and streamline operations. Learn key use cases and implementation tips.

August 9, 2025

5 mins to read

View post: Unlock Your Business Email Potential with Intermedia Intelligent Archiving

Unlock Your Business Email Potential with Intermedia Intelligent Archiving

Archive email, chat, voice & more in one platform with Intermedia Intelligent Archiving—simplify compliance, boost security, and utilize AI insights.

August 7, 2025

2 mins to read

View post: What Is Customer Service Automation?

What Is Customer Service Automation?

What is customer service automation? Learn how automated customer service works, its benefits, key technologies, and how to implement it in your business.

August 6, 2025

6 mins to read

View post: What Is a POTS Line?

What Is a POTS Line?

What is a POTS line and why is it being phased out? Learn how Plain Old Telephone Service works, its limitations, and modern alternatives for businesses.

August 4, 2025

6 mins to read