Our Newest Posts
Why Teams Dislike Videoconferencing Software
Are video meetings a problem for your employees? Let’s look at why videoconferencing software dissatisfaction may be an issue and what to do about it.
March 9, 2021
5 mins to read
Using Phone Metrics for Business Decisions
The world of business has become very data-driven. Almost every aspect of a company is improvable when you look at the metrics behind it. Your phone communications are no different. Phone metrics can deliver vital insights that, in turn, help you make better business decisions.
March 8, 2021
5 mins to read
Business interest Microsoft 365 Services
New Backup Service for Microsoft 365
Now Intermedia Backup for Microsoft 365 makes it simple to protect all of your Microsoft 365 data, including Exchange, OneDrive, Microsoft Teams, SharePoint, and more, in minutes.
March 3, 2021
1 min to read
Security Issues in Work-from-Home Communication
Protecting company systems and enabling staff to be productive as they work from home depends on a communications platform for private and business information.
March 3, 2021
4 mins to read
Choose a UCaaS Partner to Help You Grow
Unified communications as a service (UCaaS) has emerged as the sine qua non of cloud-based technology during the pandemic. It boosts business resilience and enables remote teams to stay productive and connected. And, as a software as a service (SaaS) solution, even the best products are budget-friendly for businesses of all sizes. Here’s the catch – not all UCaaS providers are the same. To get the most out of your unified communications system, choose a partner that will do more than offer standard benefits. Find one that will help you grow.
March 2, 2021
5 mins to read
Guide to Small Business Phone Systems
Your phone system is extremely critical to your company’s operations. If you’re considering updating your current solution or just starting your search, there are many considerations. In this guide, you’ll learn everything you need to know about choosing the best small business phone systems.
March 1, 2021
5 mins to read
Optimize Remote Worker Productivity
Remote working is not the future but the new normal. Before the Covid-19 outbreak, 50% of the country’s population already worked online. Now with things taking on a new curve, this percentage is even higher. In a perfect world, this paradigm shift would be much-welcomed. But the truth is very few businesses were ready.
February 25, 2021
4 mins to read
Cultivating Loyalty: Contact Center Software
How important is customer loyalty to your business? It’s likely a priority for your company, but it’s not always easy to gain. It can be hard to scale across an enterprise, and consistency in interacting with and supporting customers can be tricky. At the heart of customer loyalty is having contact center agents that have the tools they need to serve customers aptly. One of the essential ones is contact center software.
February 24, 2021
5 mins to read
Email Archiving Features for Digital Age
In the digital era, email archiving is an important function for all businesses. And for those in highly regulated industries with strict compliance requirements, it’s vital. Potentially sensitive data has to be securely stored.
February 23, 2021
5 mins to read
Is Your Contact Center Properly Staffed?
Peak volume doesn’t have to be elusive for contact center supervisors. By understanding when it happens, you can ensure that you always have appropriate staffing. To best determine when peak volume is for your contact center, you’ll want to pay attention to specific metrics. Learning from your data will help you staff efficiently and improve customer experiences.
February 22, 2021
4 mins to read
Work from Wherever Better with Intermedia
Once the pandemic hit and the world went into lockdown, businesses had to quickly rethink the entire idea of work. It was a moment of triage and trying to find tools to empower a remote workforce. Companies began to urgently prepare to shift to a remote workforce, looking for sometimes short-term solutions that allowed employees to work anywhere. Now, businesses are adopting new work models and focusing on the ability to work from wherever better.
February 18, 2021
3 mins to read
Business interest Microsoft 365 Security Services
Why Add Cloud Backup — Now More Than Ever
Intermedia Backup for Microsoft 365 is a flexible, agile, and reliable solution that offers comprehensive data protection across the full Microsoft 365 tenant
February 16, 2021
5 mins to read