Our Newest Posts
New Normal of Work in 2021
2021 is weeks away, and with it comes the hope of normalcy. As we’ve all learned, normal was a relative term, so now, we’re all saying the new normal. In the new year, there are many possibilities about what the workplace will look like, or if there will even be traditional workplaces anymore.
January 19, 2021
5 mins to read
Unified Communications Reshaping Workforce
With unified communications (UC), remote teams can stay connected from anywhere. UC technology puts all business communication tools in one place, streamlining work communication and collaboration. In 2020, organizations turned to technology to help them function while employees worked from home in larger numbers than ever. One of the most widely adopted tools has been UC, and specifically, UC as a service.
January 18, 2021
4 mins to read
Exchange Email Environment: Tips for Security
Exchange email is an essential tool for any business. By leveraging the cloud, organizations no longer have to house email servers on-premises, lowering costs and improving accessibility. While many Exchange environments offer the same features and functionality, they don’t all have the same security.
January 14, 2021
4 mins to read
Contact Center Omnichannel Strategy
Companies that execute a flawless omnichannel strategy are able to give customers what they want – consistent, personalized experiences. People don’t want to repeat themselves every time they talk to a representative, and they want fast resolutions to issues via their channel of choice.
January 13, 2021
4 mins to read
Healthcare Email Encryption Best Practices
Healthcare email security is a mandate of HIPAA. Every healthcare entity should review these important healthcare email encryption best practices.
January 12, 2021
4 mins to read
How Video Conferencing Boosts Productivity
With video conferencing tools, employees can stay productive from anywhere. Learn how technology enables teams to accomplish more and to innovate.
January 11, 2021
5 mins to read
5 Reasons to Use Cloud Communications
Cloud communications offer important business benefits. Find out how a cloud solution can unlock your business’s potential in the new era of remote work.
January 7, 2021
4 mins to read
Moving to the Cloud Onboarding & Migration Support Unified Communications
Small Business VoIP Services Reduce Costs
Small business owners shouldn’t have small demands when it comes to their communication platforms. You deserve features that are efficient and effective. VoIP (voice over IP) may benefit but not at a big price. If you’re wondering about small business VoIP services, we’re sharing with you why making the switch can give you a significant advantage.
January 6, 2021
4 mins to read
Efficient Contact Centers: Custom Call Flows
Every organization wants its contact center to be as efficient and effective as possible. Serving the needs of your customers shouldn’t be complicated or too technical to improve. With the right Contact Center as a Service (CCaaS) software, you can implement customizable call flows. With this technological feature, you can see dramatic improvements in your contact center operations.
January 5, 2021
4 mins to read
UCaaS Solutions for Small Business
Unified Communications as a Service can unlock a lot of doors for small businesses. Flexible, mobile, and easy to implement, this is one solution that has become even more useful in 2020 for companies forced to work remotely. UCaaS solutions for small business offer a way for teams to communicate, collaborate, and to stay productive from anywhere.
January 4, 2021
4 mins to read
Why Your Company Needs an Ergonomic Audit Today
With so many people working from home offices in 2020 for the first time, businesses have to re-think worker safety. If employees don’t have what they need to work effectively, the company faces increased risks. A lot of businesses focus on protecting against cyber-threats when addressing WFH security but equally important is worker health and safety. If you haven’t already, now’s the time to conduct an ergonomic audit to minimize exposure to workers’ compensation risk and to enable your teams to thrive while working from anywhere.
January 4, 2021
4 mins to read
Guidance for Virtual Customer Engagement
Customer engagement is one of the most important objectives of any business. Those connections ensure customers stay loyal. But what does customer engagement look like in a post-COVID world? Here are some tips for customer engagement in a virtual environment.
December 29, 2020
4 mins to read