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Intermedia's suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.

Our Newest Posts

View post: The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever

The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever

A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]

March 15, 2024

6 mins to read

View post: How To Use Automated Call Routing To Enhance Your Company’s Communications

How To Use Automated Call Routing To Enhance Your Company’s Communications

Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]

March 13, 2024

6 mins to read

View post: What Is an Auto Attendant, and Why Should You Care?

What Is an Auto Attendant, and Why Should You Care?

As a busy professional, you need to make the best use of your time and resources. Your clients feel the same way and want to see that you respect their time by making interactions as quick […]

March 5, 2024

5 mins to read

View post: Which Cloud Calling Services Are Best for Your Business?

Which Cloud Calling Services Are Best for Your Business?

The quality of your communications service means everything to the success of your business. With the right software, you can strengthen your team through better collaboration, elevate your […]

February 28, 2024

5 mins to read

View post: Contact Center Solutions: The Complete Guide

Contact Center Solutions: The Complete Guide

More than ever, customer experience is the deciding factor between which companies thrive and which struggle to hang on. For instance, 86% of buyers are willing to pay more for great CX, […]

February 24, 2024

5 mins to read

View post: How Contact Centers Use Electronic Health Records to Improve Patient Interactions

How Contact Centers Use Electronic Health Records to Improve Patient Interactions

When patients call to seek assistance over the phone, the variety of needs can range from simple appointment management to accessing more serious medical information. Regardless of the […]

February 23, 2024

3 mins to read

View post: Modernizing Logistics: How ATS Communications and Intermedia Unite Empower Metropolitan Van and Storage for Future Success

Modernizing Logistics: How ATS Communications and Intermedia Unite Empower Metropolitan Van and Storage for Future Success

Background For over a decade, Metropolitan Van and Storage (Metro) has been a valued client of ATS Communications, a premier managed technology solutions provider. With a broad and diverse […]

February 22, 2024

3 mins to read

View post: Modernizing a 100-Year-Old Real Estate Business with a Cloud-Based Phone System Helps Company Realize Greater Efficiency and Record Sales

Modernizing a 100-Year-Old Real Estate Business with a Cloud-Based Phone System Helps Company Realize Greater Efficiency and Record Sales

Many organizations are going through a digital transformation in the search for greater operational efficiencies, higher levels of customer care, and increased mobility. For more and more […]

February 22, 2024

4 mins to read

View post: A Quick Guide on How To Port an Existing Number to VoIP

A Quick Guide on How To Port an Existing Number to VoIP

Do you want to bring the benefits of unified communications to your business phone line? Learn how to port an existing number to VoIP to access the power of UC.

February 20, 2024

6 mins to read

View post: 7 Signs You Need an IVR Service Right Now

7 Signs You Need an IVR Service Right Now

Review seven signs that it’s time for your business to start using an IVR service. Also, learn the ways an IVR system helps you enhance the customer experience.

February 16, 2024

5 mins to read

View post: Unified Communications: Everything You Need To Know To Get Started

Unified Communications: Everything You Need To Know To Get Started

Unified communications (UC) has emerged as a must-have tool during the pandemic. With remote work expected to stick in the long-term in the form of hybrid work, cloud communications technology is likely to persist as an essential component of day-to-day business technology. If your company isn’t taking advantage of UC technology yet, but you want to get started, read on for unified communications explained.

February 14, 2024

12 mins to read

View post: White-Label Cloud PBX: The Complete Guide

White-Label Cloud PBX: The Complete Guide

Learn why white-label cloud PBX is not only a great way to get flexible and cost-effective business communications but can also be a profitable revenue source.

February 12, 2024

6 mins to read