Our Newest Posts
Contact Center vs. Call Center: Which One?
The call center has served as the hub of customer service for decades. With the advent of toll-free 1-800 numbers and technologies like private branch exchange (PBX) and interactive voice […]
April 18, 2022
5 mins to read
Your Contact Center Should Be Cloud-Based
The question of migrating to the cloud for communication applications is no longer one with much doubt. With hybrid workforces becoming the norm and the desire to integrate communication […]
April 12, 2022
5 mins to read
CCaaS for Small Business: Utopia or Reality?
Is CCaaS, contact center as a service, right for small businesses? Learn about the advantages of this technology platform, no matter your company size.
April 5, 2022
5 mins to read
Future of Customer Communication: 4 Channels
The way your business interacts with customers defines the customer experience (CX). From promotional messaging to customer support and bill and payment notifications, every customer […]
March 14, 2022
5 mins to read
Empower Contact Center Agents
Customer experience is a high priority for any business. Improving and enhancing it is worth the investment, as it can result in loyalty, trust, and satisfaction. The frontlines of customer […]
March 8, 2022
5 mins to read
4 Customer Pain Points Businesses Must Address
Addressing customer pain points is a priority for every business. Read the article for tips on how to solve them with technology and processes.
February 17, 2022
5 mins to read
Secrets of a Customer-Centric Organization
Find out the secrets of building a customer-centric organization and why doing so gives your business an advantage.
February 15, 2022
5 mins to read
Guide to Retaining Contact Center Employees
To offer great customer support, you need a strong contact center team. Use these call center employee retention tips to maintain an effective team.
February 15, 2022
5 mins to read
How Contact Centers Improve Customer Experience
A contact center can elevate the customer experience by offering a dedicated and technology-able solution to manage customer support.
February 10, 2022
5 mins to read
Why Your Business Needs Live Chat Support
Customers are adopting new ways to communicate with companies. Live chat support in your contact center is a channel worth offering.
January 26, 2022
5 mins to read
Pros and Cons of Cloud Contact Center
Cloud contact center solutions provide many benefits to companies. Find out why cloud-based contact center software is a good business decision.
January 10, 2022
5 mins to read
Contact Center Software for Small Business
Explore the benefits of contact center software for small businesses. Find out if it’s a good fit for your operations and what it can help you do.
October 27, 2021
5 mins to read