Our Newest Posts
8 First Call Resolution Tips: Smart Ways To Improve Your FCR
By applying proven first call resolution tips, you can resolve customer issues more quickly and accurately. This is critical to your business because speedy solutions from support […]
September 19, 2024
5 mins to read
Security Unified Communications
Secure Unified Communications Essentials: 4 Threats To Watch For
Secure unified communications are essential to keep your business running smoothly. Discover four of the top security threats and how Intermedia combats them.
September 19, 2024
5 mins to read
The Benefits of Having A Data Archiving Strategy
Data archiving strategies are useful to businesses that want to save money, build consumer trust, and keep data secure and accessible.
September 10, 2024
6 mins to read
Should You Delete or Archive Customer Data?
How can the difference between deleting and archiving data impact your business? Intermedia will help you protect your customers and comply with the law.
September 5, 2024
7 mins to read
What is a VOIP Phone & How Does It Work
Discover the magic of VoIP phones compared to traditional phone systems. Understand the technology, its benefits, and how to get a VoIP number with Intermedia.
September 4, 2024
16 mins to read
5 Reasons Why Archiving Emails is Important
Discover the top 5 reasons why archiving emails is important for long-term business success
September 3, 2024
5 mins to read
The 3 Best Practices for Seamless Communication
Learn how to implement seamless communication strategies in daily operations to increase efficiency, improve customer service, and streamline your business.
August 29, 2024
6 mins to read
What Does AHT Mean? A Guide to Average Handling Time
AHT is a key metric for contact center success. What does AHT mean, and how can you improve it? Learn the answers in this guide on average handling time.
August 28, 2024
5 mins to read
What to Look for in a Business Communication Solution
Discover the essential and advanced features you should consider when choosing a business communication solution for your team.
August 27, 2024
5 mins to read
How to Improve Microsoft Teams with Phone Integrations
Learn how Microsoft Teams phone integration can boost the value you get from using Teams by driving higher productivity, better collaboration, seamless workflows and more.
August 23, 2024
6 mins to read
5 Examples of Unified Communications for Businesses
See helpful examples of unified communications in action to learn how UCaaS can improve your organization’s customer interactions and internal collaboration.
August 20, 2024
5 mins to read
How a Unified Communications Strategy Serves Your Business
Discover how a unified communications strategy makes your business more cost-efficient, agile, and collaborative. Plus, find out how Intermedia makes it happen.
August 13, 2024
5 mins to read