Our Newest Posts
4 Customer Pain Points Every Business Needs to Address
Even the most loved brands in the world still have to address customer pain points. Those that are customer-centric and consider the customer retain customers and build stronger trust. Every […]
February 17, 2022
5 mins to read
5 Secrets of Building a Customer-Centric Organization
Companies that master putting the customer first can find sustainable, long-term success. However, it’s not as easy as just thinking the customer’s always right. Rather, it requires a […]
February 15, 2022
5 mins to read
The 1-2-3 Guide to Retaining Contact Center Employees
Low call center employee retention is a major problem for companies of all sizes. Historically, call center turnover rates have ranged from 30 to 45 percent. These numbers are still about […]
February 15, 2022
5 mins to read
Partners Unified Communications
White-Harris Retains Brand Equity by White Labeling UCaaS and CCaaS, Earns More Top-Line Revenue
With 34 years of telecom experience, White-Harris is a leading provider of business communications for companies of all sizes in the greater Philadelphia metro area. They pride themselves on delivering high-quality, reliable solutions while also offering exceptional service and support.
February 10, 2022
6 mins to read
How a Contact Center Helps Improve Customer Experience
Above all else, the customer experience is king. You certainly need a great product or service. Still, customers will make decisions based on experiences if all other things are equal. As a […]
February 10, 2022
5 mins to read
Recent Surveys Find Remote Work Successful, Executives Embracing It
Since the pandemic started, remote work has taken off. While the number of people working from home has gone down somewhat in 2021 – over one-third of the U.S. workforce was working […]
February 7, 2022
5 mins to read
3 Ways UCaaS Supports Business Goals
Unified communications as a service (UCaaS) brings all your communications tools together under one umbrella. This business case for UCaaS is clear. It simplifies communications and, as a […]
January 31, 2022
5 mins to read
6 Reasons Why Your Business Should Offer Live Chat Support
How customers contact businesses for support is changing. Many want easier ways to interact when they have questions or need help. Live chat support in contact centers is becoming a leading […]
January 26, 2022
5 mins to read
6 Tips for New UCaaS Resellers
Providing your customers with the best products and services is critical to attracting and retaining them. As the workforce model shifts, many may be seeking new technology applications for […]
January 24, 2022
5 mins to read
Compliance Legal Services Unified Communications
4 Things to Seek Out in a Legal Services UCaaS Provider
Law firms are a prime target for cyber attackers because they handle a large amount of sensitive data. According to a report published by the American Bar Association, 29 percent of law […]
January 13, 2022
5 mins to read
The Pros and Cons of Using a Cloud-Based Contact Center Solution
Delivering a positive customer experience is a priority for every company. That means you need the right people, processes, and technology. At the center of helping you run such an operation […]
January 10, 2022
5 mins to read
7 Reasons Why Your SMB Needs to Adopt UCaaS
SMBs are typically in growth mode, and to achieve this, they need a toolbox of technology. It should help them more effectively communicate and collaborate in an agile manner. It also needs […]
December 13, 2021
5 mins to read