Our Newest Posts
Partners Unified Communications
Easy VoIP Setup Supports Work from Wherever
The way the world works forever changed during the pandemic, and it’s likely not going to return to the old normal. Business owners realize the value of enabling work from wherever models […]
August 4, 2021
5 mins to read
Implementing UCaaS: Expectations vs. Reality
Technology is only valuable when your users adopt it. What causes bottlenecks in adoption? Many factors influence it, but a lack of or a poor onboarding process is a leading cause. […]
July 27, 2021
5 mins to read
9 Onboarding Tips for Contact Center Agents
A strong onboarding program is essential for any business. It sets up employees for success and can support retention. This is especially true for contact center agents. Whether onboarding […]
July 6, 2021
5 mins to read
Want to Improve Customer Experience? Boost Employee Collaboration
Customers today expect efficient, fast service. They want streamlined solutions to their problems and total flexibility when it comes to communication channels. This means your employees […]
June 28, 2021
5 mins to read
The Business Case for UCaaS
Every organization wants to provide effective communication and collaboration tools to its employees. Often, companies use a mix of different tools that don’t always integrate or create […]
June 17, 2021
5 mins to read
Animal Hospital and Pet Resort Sets New Standards with Customer Experience Using Intermedia Unite.
People love their pets and pet-lovers know that their dog or cat is a genuine member of the family. When pet-owners choose a care provider for their much-loved family members, trust is a key imperative for the provider they select. Dr. Brittany Simpson and her husband Andrew Simpson, owners of the Page Point Animal Hospital & Pet Resort, knew this full well and they designed their business to deliver a positive experience for both pets and their owners. I had the pleasure of speaking with the Simpsons, along with Elsa, their four-legged brand ambassador.
June 16, 2021
5 mins to read
Why Cloud Phone Systems Are the Future
The modernization and digitization of communications accelerated in the last year. As companies had to shift to a remote workforce, they found that critical tools and platforms needed to be […]
June 8, 2021
5 mins to read
Partners Unified Communications
VoIP Installation: It’s Easy with the Right Partner
Making the switch to VoIP for business communications can lead to several advantages. However, you’ll want to know what to expect. What does the VoIP installation process look like? How long will it take to get set up, and what type of disruption will your employees and customers face?
May 11, 2021
5 mins to read
Types of UCaaS Architectures: Single, Multi, and Hybrid
A UCaaS (Unified Communications as a Service) platform serves as a centralized application for all your communication tools. Deploying such a solution can deliver many benefits for businesses, including greater productivity, reduced costs, and easier collaboration. If you’re considering such a system, you’ll also want to know about the different types of UCaaS architecture—single, multi, and hybrid.
April 27, 2021
5 mins to read
Why Become a UCaaS Reseller?
Providing robust communications solutions can be challenging for some organizations. Seeking out specific platform partners can elevate product offerings and ensure profitability. In the space of unified communications (UC), companies can become UCaaS (unified communications as a service) resellers.
March 15, 2021
5 mins to read
Intermedia Unite® Again Selected as PC Magazine Editors’ Choice Winner – rating is top among UCaaS providers
The team at Intermedia focuses every day on delivering a unified communication as a service (UCaaS) platform that delivers on the needs of businesses, big and small. We are honored that our never-ending commitment to providing a communications solution that is highly reliable, secure, easy-to-manage and use, and allows users to connect how they want, when they want, from wherever they want, has once again been recognized by PC Magazine with its prestigious Editors’ Choice award. Intermedia Unite, available on both Android and iOS platforms, is our flagship UCaaS product and combines a full-featured business phone with video conferencing, chat, contact center, file management, and more. In addition to again being named an Editors’ Choice, PCMag’s reviewers gave Unite a rating of 4.5/5 stars – placing it at the top of all UCaaS solutions.
March 10, 2021
4 mins to read
How to Use Phone Metrics to Make Better Business Decisions
The world of business has become very data-driven. Almost every aspect of a company is improvable when you look at the metrics behind it. Your phone communications are no different. Phone metrics can deliver vital insights that, in turn, help you make better business decisions.
March 8, 2021
5 mins to read