Our Newest Posts
Why Healthcare Needs UCaaS Solutions for Better Collaboration
UCaaS (Unified Communication as a Service) powers communications and collaboration for many industries. Its features drive significant benefits for teams, and healthcare can reap them, too. […]
November 17, 2021
5 mins to read
Is Contact Center Software a Good Option for Small Businesses?
Contact center software for small business can be a great investment. When SMBs deploy CCaaS (Contact Center Software as a Service), they reap many benefits. It can drive productivity, […]
October 27, 2021
5 mins to read
Maryland Telephone Leverages Cloud-Based Unified Communications Tools to Deliver More Modern, Hybrid Work-Ready Features and Solutions to Customers
With nearly 50 years as a business communications provider, Maryland Telephone has strong local roots. The family-owned business launched in 1974 in Baltimore as a local telephone company, has evolved into the region’s “One source for total business communications solutions.”
October 22, 2021
4 mins to read
Moving to the Cloud Unified Communications
8 Signs Your Small Business Is Ready for VoIP
Having the right technology is critical for any small business. You operate lean and focus on growth, so your investment in tech must be at the right time and for the right reasons. VoIP […]
October 20, 2021
6 mins to read
Are You Developing Contact Center Leaders?
Customer success is only possible when you have a motivated, engaged team to serve customers. Without this, you’ll find there’s dissatisfaction internally and externally. How do you […]
October 18, 2021
6 mins to read
How We Support UCaaS Partners to Improve the Customer Experience
Serving our UCaaS (Unified Communications as a Service) partners is core to our culture and values. When we partner with providers, it’s not transactional. Our philosophy is to support our […]
October 13, 2021
5 mins to read
Measuring and Understanding First Call Resolution Stats
Metrics play an important role in contact center operations. You can learn from this data to improve productivity and service levels. One of the most important metrics is the set of first […]
October 6, 2021
6 mins to read
What CMOs Can Learn About Customer Experience from Contact Center Software
In our customer-centric world, customer experience (CX) reigns supreme. Better CX is linked to higher revenue, increased loyalty, and an overall boost to business performance. The problem […]
October 4, 2021
5 mins to read
How Does Email Archiving Work?
Email is likely a critical communication channel for your business, both internally and externally. However, you may have concerns about security, accessibility, and storage. The best […]
September 29, 2021
6 mins to read
Got Questions About UcaaS? We Have Answers
For organizations looking for ways to increase flexibility and resilience with cloud technology, a unified communications solution is often the first step. With UCaaS, teams can stay […]
September 22, 2021
5 mins to read
UCaaS or CCaaS – What’s the Difference?
There are a lot of cloud communications tools on the market that can help your business increase productivity while boosting resilience at the same time. Two of the big ones are UCaaS and […]
September 13, 2021
5 mins to read
What Are Call Queues and How Do They Work?
Nobody likes to wait, whether they’re in a physical line or a virtual one. It can quickly frustrate and anger customers. Thus, streamlining the contact process by leveraging […]
September 1, 2021
5 mins to read