Contact Center Unified Communications

6 Reasons Why Your Small- or Medium-sized Business Needs Cloud Communications Solutions

Modernizing your small business phone system with cloud communications solutions can provide numerous benefits for your business: saving money, improving collaboration, streamlining your […]

March 6, 2023

2 mins to read

View post: 6 Reasons Why Your Small- or Medium-sized Business Needs Cloud Communications Solutions

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View post: Your Guide to Healthcare Data Archiving Solutions

Your Guide to Healthcare Data Archiving Solutions

Electronic health records should always make accessing and sharing patient data easier. However, as the technology has become more prolific, this is a challenge without advanced healthcare […]

April 30, 2024

5 mins to read

View post: A Beginner’s Guide to Contact Center Intelligence

A Beginner’s Guide to Contact Center Intelligence

Advances in artificial intelligence are another step forward in the digital transformation of business operations. Customer support and service teams are getting in on the action with […]

April 25, 2024

5 mins to read

View post: Maximizing the Potential of Your Contact Center Solution Architecture

Maximizing the Potential of Your Contact Center Solution Architecture

Are your customer service and support operations as effective and cost-efficient as possible? The contact center architecture you choose primarily determines that. Getting your contact […]

April 23, 2024

5 mins to read

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View post: Enhancing Patient Care and Communication: Intermedia Healthcare Solutions Introduces Key EHR Integrations within Intermedia Intelligent Contact Center

Enhancing Patient Care and Communication: Intermedia Healthcare Solutions Introduces Key EHR Integrations within Intermedia Intelligent Contact Center

Intermedia’s Healthcare Solutions practice has one key mission: enhance patient care by improving healthcare communications and workflows. To that end, we are excited to announce that new […]

3 mins to read