Our Newest Posts
The 3 Best Practices for Seamless Communication
Learn how to implement seamless communication strategies in daily operations to increase efficiency, improve customer service, and streamline your business.
August 29, 2024
6 mins to read
What Does AHT Mean? A Guide to Average Handling Time
AHT is a key metric for contact center success. What does AHT mean, and how can you improve it? Learn the answers in this guide on average handling time.
August 28, 2024
5 mins to read
Business Communications Teams integration
How to Improve Microsoft Teams with Phone Integrations
Learn how Microsoft Teams phone integration can boost the value you get from using Teams by driving higher productivity, better collaboration, seamless workflows and more.
August 23, 2024
6 mins to read
Business Communications Healthcare
How Any Practice Can Utilize Mobile Technology in Healthcare
How Any Practice Can Utilize Mobile Technology in Healthcare
August 22, 2024
5 mins to read
Business Communications Unified Communications
5 Examples of Unified Communications for Businesses
See helpful examples of unified communications in action to learn how UCaaS can improve your organization’s customer interactions and internal collaboration.
August 20, 2024
5 mins to read
What is an Intelligent Contact Center?
: Intermedia describes what an intelligent contact center is. How much could your business benefit from omnichannel customer service?
August 16, 2024
5 mins to read
Business Communications Unified Communications
How a Unified Communications Strategy Serves Your Business
Discover how a unified communications strategy makes your business more cost-efficient, agile, and collaborative. Plus, find out how Intermedia makes it happen.
August 13, 2024
5 mins to read
AI Capabilities Contact Center Customer Experience
Contact Center AI: What Is It, and What Are Its Benefits?
Contact center AI is one of the fastest-growing uses of artificial intelligence in business. Find out what makes it distinct and what its primary benefits are.
August 9, 2024
5 mins to read
AI Genuity in the Human Resources Industry
Learn how AI is revolutionizing HR by streamlining recruitment, enhancing employee engagement, and improving workforce management efficiency.
August 8, 2024
4 mins to read
Business Communications Moving to the Cloud Service Providers
Branding Strategy for Unified Communications: To Brand or Not to Brand
As service providers evaluate their move away from legacy PBX/Unified Communications (UC) platforms to cloud UC, one of the decisions they encounter early on is their branding strategy.
August 7, 2024
3 mins to read
Exploring AI’s Impact on Enhancing Security
Discover how AI transforms security by detecting threats faster, improving response times, and protecting your business in an evolving digital world.
July 30, 2024
4 mins to read
HIPAA-Compliant VoIP for Healthcare: What It Is and Essential Requirements
Find out how HIPAA-compliant VoIP for healthcare services protects sensitive data, streamlines internal collaboration, and makes patient communication easier.
July 26, 2024
5 mins to read