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Create a Complete Communications Solution
The increased access in smartphones causes customers to communicate with your business through preferred channels. This calls for a communications solution.
October 28, 2020
5 mins to read
Business Communications Unified Communications
Unified Communications for Small Business
Unified communications for small business platforms provide employees with a portfolio of tools. Find out which features you should seek out.
October 23, 2020
4 mins to read
Business Communications Unified Communications
Integrated Unified Communications Benefits
Effective communication is a key driver for business productivity across all industries. Today’s business environment makes unified communications nearly an operational necessity.
October 9, 2020
5 mins to read
Business Communications Contact Center Customer Experience
Credit Counseling Moves: Hosted Contact Center
Credit Canada’s Keith Emery shares the journey of his nonprofit credit counseling service and its successful transition to a hosted contact center solution.
July 22, 2020
3 mins to read
Business Communications Contact Center Customer Experience
Contact Center Analytics for Remote Performance
Contact center managers regularly monitor their teams to ensure the utmost productivity in delivering fast issue resolution for customers with a friendly, approach. But what happens when the team, who may typically sit in the same office environment, suddenly becomes 100% work from home.
May 26, 2020
6 mins to read
Business Communications Contact Center Customer Experience
Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume
To ensure your remote contact center is able to handle peak volume times, you need to always have the right number of agents ready to answer calls. Adequate staffing is essential for providing callers the best possible customer experience. You also don’t want to make the mistake of overscheduling and wasting resources. So, what metrics should you look at to understand peak call volume?
May 19, 2020
5 mins to read
Business Communications Customer Experience Support
Support Customers with Virtual Contact Center
Technology and virtual contact center software offer you the ability to support customers virtually. Intermedia shares the solutions you need. Read more!
April 1, 2020
4 mins to read
Business Communications Contact Center Customer Experience
Should You Remote-Enable Your Contact Center?
Contact centers that embrace the “remote-enable” paradigm aren’t bound by geographic restrictions. Cloud contact centers can have agents not only in different rooms – but in separate buildings, cities, states, or even different countries.
March 13, 2020
7 mins to read
Business Communications Unified Communications
How to Choose a Unified Communications Platform
As more businesses adopt the cloud, business leaders will continue to look for solutions that can bring everything together.
January 15, 2020
4 mins to read
Business Communications Contact Center Customer Experience
Choosing the Best Contact Center Software
Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience.
December 18, 2019
4 mins to read
Business Communications Business interest Customer Experience Moving to the Cloud Services Unified Communications
Why Your Contact Center Should Be Cloud-Based
Many believe upfront CapEx beats cloud fees, but total costs show cloud services save money over time while offering greater value and flexibility.
October 21, 2019
5 mins to read