Our Newest Posts
Contact Center Customer Experience
Beginner’s Guide to Contact Center Intelligence
A beginner’s guide to contact center intelligence, exploring how data-driven insights can enhance customer interactions and improve business outcomes.
April 25, 2024
5 mins to read
Contact Center Customer Experience
Maximize Your Contact Center Architecture
Maximize your contact center’s potential with a strong solution architecture designed to optimize performance, scalability, and customer satisfaction.
April 23, 2024
5 mins to read
Contact Center Customer Experience
Omnichannel Cloud Contact Center Benefits
Discover how an omnichannel cloud contact center can transform your team into a more customer-centric unit by integrating all communication channels seamlessly.
April 15, 2024
6 mins to read
Honoring Women’s Leadership and Progress
Celebrate women leaders during Intermedia’s Women’s Month series, highlighting inspiring journeys and their influential roles in the tech industry today.
March 29, 2024
4 mins to read
Celebrating Women’s Leadership and Growth
Learn from Irina Shamkova, EVP of Product Management, as she shares her leadership journey and vision shaping innovative product development at Intermedia.
March 8, 2024
6 mins to read
Overcoming Communications Challenges
Overcome major business communication challenges by switching to cloud solutions now, improving reliability, scalability, and team collaboration.
March 6, 2024
3 mins to read
Cultivating Daily Team Appreciation
At Intermedia, employee appreciation is a core cultural value, fostering a supportive environment where every team member feels valued and celebrated daily.
March 1, 2024
2 mins to read
Contact Center Customer Experience
Contact Center Solutions: The Complete Guide
Explore how cloud contact center solutions enhance customer experience with omnichannel capabilities and streamline your team’s workflow and success.
February 24, 2024
5 mins to read
Compliance Healthcare Security
Improving Patient Interactions with EHR
When Electronic Health Record (EHR) platforms are integrated with contact centers, healthcare organizations are able to prioritize customer experiences.
February 23, 2024
3 mins to read
Business Communications Support Unified Communications
Quick Guide to Porting a Number to VoIP
Do you want to bring the benefits of unified communications to your business phone line? Learn how to port an existing number to VoIP to access the power of UC.
February 20, 2024
6 mins to read
Business Communications Unified Communications
Unified Communications: Getting Started
With remote work expected to stick long-term, cloud communications is likely to persist as an essential component of business technology.
February 14, 2024
13 mins to read
Contact Center Customer Experience
Can a VoIP Contact Center Work for You?
A VoIP contact center enables your organization to deliver the peak customer experience using the latest technology. Learn how to switch to a VoIP system.
February 8, 2024
6 mins to read