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Business Communications Unified Communications
UCaaS Solutions for Small Business
Unified Communications as a Service can unlock a lot of doors for small businesses. Flexible, mobile, and easy to implement, this is one solution that has become even more useful in 2020 for companies forced to work remotely. UCaaS solutions for small business offer a way for teams to communicate, collaborate, and to stay productive from anywhere.
January 4, 2021
4 mins to read
Create a Complete Communications Solution
The increased access in smartphones causes customers to communicate with your business through preferred channels. This calls for a communications solution.
October 28, 2020
5 mins to read
Business Communications Unified Communications
Unified Communications for Small Business
Unified communications for small business platforms provide employees with a portfolio of tools. Find out which features you should seek out.
October 23, 2020
4 mins to read
Business Communications Unified Communications
Integrated Unified Communications Benefits
Effective communication is a key driver for business productivity across all industries. Today’s business environment makes unified communications nearly an operational necessity.
October 9, 2020
5 mins to read
Compliance Security Unified Communications
FBI Warns of New Remote Work Attacks
Intermedia discourages our employees and new hires from posting announcements on social media that could make them a target, and we suggest you do the same and make them aware of this potential threat.
October 5, 2020
1 min to read
Are Your Emails HIPAA Compliant?
Ideally, your email exchange provider will offer a portfolio of communication tools. Integrating all your communications and file sharing into one HIPAA compliant environment makes things less cumbersome for you.
August 19, 2020
4 mins to read
Business Communications Contact Center Customer Experience
Credit Counseling Moves: Hosted Contact Center
Credit Canada’s Keith Emery shares the journey of his nonprofit credit counseling service and its successful transition to a hosted contact center solution.
July 22, 2020
3 mins to read
Business Communications Contact Center Customer Experience
Contact Center Analytics for Remote Performance
Contact center managers regularly monitor their teams to ensure the utmost productivity in delivering fast issue resolution for customers with a friendly, approach. But what happens when the team, who may typically sit in the same office environment, suddenly becomes 100% work from home.
May 26, 2020
6 mins to read
Business Communications Contact Center Customer Experience
Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume
To ensure your remote contact center is able to handle peak volume times, you need to always have the right number of agents ready to answer calls. Adequate staffing is essential for providing callers the best possible customer experience. You also don’t want to make the mistake of overscheduling and wasting resources. So, what metrics should you look at to understand peak call volume?
May 19, 2020
5 mins to read
Video Conferencing Security Best Practices
Here at Intermedia AnyMeeting, we’re dedicated to providing users with a safe and secure video conferencing experience from their office, home, and anywhere in between. Read this blog to learn how to keep your meetings secure.
April 10, 2020
4 mins to read
Business Communications Customer Experience Support
Support Customers with Virtual Contact Center
Technology and virtual contact center software offer you the ability to support customers virtually. Intermedia shares the solutions you need. Read more!
April 1, 2020
4 mins to read
Business Communications Contact Center Customer Experience
Should You Remote-Enable Your Contact Center?
Contact centers that embrace the “remote-enable” paradigm aren’t bound by geographic restrictions. Cloud contact centers can have agents not only in different rooms – but in separate buildings, cities, states, or even different countries.
March 13, 2020
7 mins to read