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Intermedia's suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.

Our Newest Posts

View post: A Guide to Improve Lawyer and Client Communication

A Guide to Improve Lawyer and Client Communication

Discover strategies to strengthen lawyer and client communication through clear expectations, active listening, and secure tools that build trust and improve outcomes.

September 2, 2025

6 mins to read

View post: How to Enable Proactive Customer Service

How to Enable Proactive Customer Service

Learn how to enable proactive customer service, improve CX, and reduce inbound volume with strategic outreach.

August 29, 2025

5 mins to read

View post: Call Center Speech Analytics: Why You Need It

Call Center Speech Analytics: Why You Need It

Learn why speech analytics in the call center improves agent performance, ensures compliance, and enhances customer experience.

August 27, 2025

6 mins to read

View post: 8 Use Cases for AI in Contact Centers

8 Use Cases for AI in Contact Centers

Explore key AI use cases in contact centers, from automating responses to improving agent performance, all while enhancing service and reducing costs.

August 20, 2025

6 mins to read

View post: How Contact Center AI Is Transforming Sales & Service

How Contact Center AI Is Transforming Sales & Service

Explore how AI in the contact center is transforming sales and service teams by automating tasks, improving response quality, and delivering smarter customer support.

August 18, 2025

6 mins to read

View post: AI Tools for Lawyers

AI Tools for Lawyers

Explore how AI legal tools are transforming the legal profession. Discover the top use cases and benefits of adopting AI tools for lawyers.

August 11, 2025

6 mins to read

View post: Chatbots in Retail: Uses and Benefits

Chatbots in Retail: Uses and Benefits

Discover how a retail chatbot can improve customer service, boost sales, and streamline operations. Learn key use cases and implementation tips.

August 9, 2025

5 mins to read

View post: Unlock Your Business Email Potential with Intermedia Intelligent Archiving

Unlock Your Business Email Potential with Intermedia Intelligent Archiving

Archive email, chat, voice & more in one platform with Intermedia Intelligent Archiving—simplify compliance, boost security, and utilize AI insights.

August 7, 2025

2 mins to read

View post: What Is Customer Service Automation?

What Is Customer Service Automation?

What is customer service automation? Learn how automated customer service works, its benefits, key technologies, and how to implement it in your business.

August 6, 2025

6 mins to read

View post: What Is a POTS Line?

What Is a POTS Line?

What is a POTS line and why is it being phased out? Learn how Plain Old Telephone Service works, its limitations, and modern alternatives for businesses.

August 4, 2025

6 mins to read

View post: Digital Communication Channels for Schools

Digital Communication Channels for Schools

Explore the best communication systems for schools, including messaging apps, mass notifications, and staff tools.

August 1, 2025

6 mins to read

View post: School Telephone Systems: What to Look For

School Telephone Systems: What to Look For

Explore what to look for in telephone systems for schools, including safety features, call management tools, and integration capabilities.

July 30, 2025

5 mins to read