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Contact Center Unified Communications
What Is a Phone Extension and How Does It Work?
Demystify phone extensions: learn what they are, how they function, and the significance of extension numbers. Explore more in Intermedia’s informative blog.
June 28, 2024
8 mins to read
Contact Center Workforce Optimization
Companies with poor customer service and stressful working environments have given call centers a bad reputation. Do you know how to counteract those challenges with contact center workforce […]
May 28, 2024
5 mins to read
Analytics Guide for Contact Center Teams
Analytics for contact center teams plays a key role in enhancing customer service. The ability to quickly gather and process data enables you to make profitable decisions. Analytics also […]
May 23, 2024
5 mins to read
Expanded Reseller Program Increases Revenue
Gearheads and experts across industries appreciate the benefit of taking a solid product and making it even better with enhancements and extensions. Seasoned customer service pros do […]
May 20, 2024
5 mins to read
Beginner’s Guide to Contact Center Intelligence
Advances in artificial intelligence are another step forward in the digital transformation of business operations. Customer support and service teams are getting in on the action with […]
April 25, 2024
5 mins to read
Maximize Your Contact Center Architecture
Are your customer service and support operations as effective and cost-efficient as possible? The contact center architecture you choose primarily determines that. Getting your contact […]
April 23, 2024
5 mins to read
Omnichannel Cloud Contact Center Benefits
It’s no longer enough to be “customer-friendly.” Buyers have more choices than ever, which is why they value “customer centricity.” Therefore, everything your organization does […]
April 15, 2024
6 mins to read
The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever
A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]
March 15, 2024
6 mins to read
Enhance Communications with Call Routing
Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]
March 13, 2024
6 mins to read
Contact Center Solutions: The Complete Guide
More than ever, customer experience is the deciding factor between which companies thrive and which struggle to hang on. For instance, 86% of buyers are willing to pay more for great CX, […]
February 24, 2024
5 mins to read
Compliance Contact Center Healthcare Security
Improving Patient Interactions with EHR
When Electronic Health Record (EHR) platforms are integrated with contact centers, healthcare organizations are able to prioritize customer experiences.
February 23, 2024
3 mins to read
7 Signs You Need an IVR Service Right Now
Review seven signs that it’s time for your business to start using an IVR service. Also, learn the ways an IVR system helps you enhance the customer experience.
February 16, 2024
5 mins to read