Our Newest Posts
Omnichannel Cloud Contact Center Benefits
It’s no longer enough to be “customer-friendly.” Buyers have more choices than ever, which is why they value “customer centricity.” Therefore, everything your organization does […]
April 15, 2024
6 mins to read
The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever
A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]
March 15, 2024
6 mins to read
Enhance Communications with Call Routing
Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]
March 13, 2024
6 mins to read
Contact Center Solutions: The Complete Guide
More than ever, customer experience is the deciding factor between which companies thrive and which struggle to hang on. For instance, 86% of buyers are willing to pay more for great CX, […]
February 24, 2024
5 mins to read
Compliance Contact Center Healthcare Security
Improving Patient Interactions with EHR
When Electronic Health Record (EHR) platforms are integrated with contact centers, healthcare organizations are able to prioritize customer experiences.
February 23, 2024
3 mins to read
7 Signs You Need an IVR Service Right Now
Review seven signs that it’s time for your business to start using an IVR service. Also, learn the ways an IVR system helps you enhance the customer experience.
February 16, 2024
5 mins to read
Can a VoIP Contact Center Work for You?
A VoIP contact center enables your organization to deliver the peak customer experience using the latest technology. Learn how to switch to a VoIP system.
February 8, 2024
6 mins to read
Archiving Contact Center Unified Communications
Intermedia’s 2023 Awards Recap
As we welcome the new year, Intermedia takes immense pride in reflecting on the over 30 prestigious awards and accolades that have shaped our journey. The recognition garnered across various […]
January 31, 2024
4 mins to read
Contact Center Retail Unified Communications
5 Cloud Contact Center Solutions for All
The right cloud contact center solutions can help your business provide a premium customer experience. Learn which features you need to stay competitive.
January 29, 2024
5 mins to read
Contact Center Unified Communications
VoIP Contact Center Essentials Guide
Find out why a VoIP contact center is best for businesses that need to handle a steady flow of customer support calls or manage constant client outreach.
January 24, 2024
5 mins to read
Contact Center Financial Services
10 Must-Have Contact Center Phone Features
Contact center phone software lets your team stay available to your customers and provide a peak customer experience. Find out how to pick the right provider.
January 18, 2024
6 mins to read
Contact Center Unified Communications
ATS Communications Delivers Next-Gen UCaaS
As businesses increasingly rely on the Intermedia Contact Center platform to streamline and facilitate better customer care, the integration of Envision Analytics marks a significant leap forward in creating more insightful and enduring customer connections.
January 9, 2024
3 mins to read