Contact Center

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View post: Why Conversational AI is the Future for Contact Centers

Why Conversational AI is the Future for Contact Centers

See how conversational AI transforms contact centers with enhanced customer satisfaction, greater efficiency, and scalable, personalized support.

December 5, 2024

5 mins to read

View post: Contact Center AI Solutions: A Guide

Contact Center AI Solutions: A Guide

Discover how contact center AI solutions can transform customer service, streamline operations, and drive retention with powerful AI-driven tools.

December 3, 2024

5 mins to read

View post: Artificial Intelligence and Agents in Contact Centers

Artificial Intelligence and Agents in Contact Centers

Enhance your contact center with artificial intelligence and intelligent agents, streamlining customer service, boosting efficiency, and providing 24/7 support.

November 26, 2024

6 mins to read

View post: Guide to Contact Center Quality Management

Guide to Contact Center Quality Management

Enhance customer satisfaction with an effective QMS for call centers by implementing tools that streamline quality management and improve agent performance.

November 21, 2024

6 mins to read

View post: What is Workforce Engagement Management (WEM)?

What is Workforce Engagement Management (WEM)?

Discover the key components and benefits of Workforce Engagement Management (WEM) to enhance employee performance, satisfaction, and business success.

November 5, 2024

5 mins to read

View post: 18 Essential Call Center Software Features

18 Essential Call Center Software Features

Discover the 18 essential call center software features that enhance efficiency, customer satisfaction, and agent performance to improve your customer service operations.

October 26, 2024

8 mins to read

View post: What is a Softswitch? Architecture & Benefits

What is a Softswitch? Architecture & Benefits

Learn about softswitch architecture, its key components, and how it enhances communication quality, scalability, and cost efficiency for cloud networks.

October 17, 2024

5 mins to read

View post: 8 First Call Resolution Tips: Smart Ways To Improve Your FCR

8 First Call Resolution Tips: Smart Ways To Improve Your FCR

By applying proven first call resolution tips, you can resolve customer issues more quickly and accurately. This is critical to your business because speedy solutions from support […]

September 19, 2024

5 mins to read

View post: What is a VOIP Phone & How Does It Work

What is a VOIP Phone & How Does It Work

Discover the magic of VoIP phones compared to traditional phone systems. Understand the technology, its benefits, and how to get a VoIP number with Intermedia.

September 4, 2024

16 mins to read

View post: What Does AHT Mean? A Guide to Average Handling Time

What Does AHT Mean? A Guide to Average Handling Time

AHT is a key metric for contact center success. What does AHT mean, and how can you improve it? Learn the answers in this guide on average handling time.

August 28, 2024

5 mins to read

View post: Contact Center AI: What Is It, and What Are Its Benefits?

Contact Center AI: What Is It, and What Are Its Benefits?

Contact center AI is one of the fastest-growing uses of artificial intelligence in business. Find out what makes it distinct and what its primary benefits are.

August 9, 2024

5 mins to read

View post: Transforming the Contact Center Industry: The Future of AI-Driven Customer Service

Transforming the Contact Center Industry: The Future of AI-Driven Customer Service

Discover various perspectives and insights of AI from different departments with Intermedia.

August 6, 2024

3 mins to read