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Contact Center

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View post: 7 Skills You Need to Be a Great Customer Service Agent
Cloud best practices, Contact Center, Intermedia news

7 Skills You Need to Be a Great Customer Service Agent

Posted on August 29, 2022

Customer service agent skills provide a foundation for employees to ensure the best possible experiences. Learn what skills are most in demand.
View post: The Complete Guide to Contact Center Performance Management
Cloud best practices, Contact Center, Voice and Unified Communications

The Complete Guide to Contact Center Performance Management

Posted on August 22, 2022

Optimize your organization’s customer support with this guide to contact center performance management.
View post: The Best Remote Contact Center Metrics for Tracking Performance
Cloud best practices, Contact Center, Voice and Unified Communications

The Best Remote Contact Center Metrics for Tracking Performance

Posted on August 12, 2022

Ensure your agents are meeting performance and productivity standards with these remote contact center metrics.
View post: Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume
Cloud best practices, Contact Center, Voice and Unified Communications

Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume

Posted on August 1, 2022

Find out what remote contact center metrics can help you ensure your contact center is well staffed at all times.
View post: How (and Why) to Create an Effective Communication Plan
Cloud best practices, Compliance, Contact Center, Intermedia news, Intermedia Unite, Mobility, On-premises environments, Security, Security and Compliance, Voice and Unified Communications

How (and Why) to Create an Effective Communication Plan

Posted on July 25, 2022

Get tips on how to create an effective communication plan. Having a communication plan is critical for every organization. Find out why.
View post: How to Deliver an Omnichannel Customer Experience
Cloud best practices, Contact Center, Voice and Unified Communications

How to Deliver an Omnichannel Customer Experience

Posted on July 18, 2022

Giving your target audience an omnichannel customer experience is a must for sales growth. Find out what you need to deliver great CX across channels.
View post: Here’s Why Every CMO Needs to Be a Customer Champion First
Cloud best practices, Contact Center, Voice and Unified Communications

Here’s Why Every CMO Needs to Be a Customer Champion First

Posted on July 12, 2022

Being a customer champion is an important role of the CMO. When CMOs are customer-centric, there are many benefits to businesses.
View post: 3 Ways AI Is Transforming Contact Centers in 2022
Contact Center, Voice and Unified Communications

3 Ways AI Is Transforming Contact Centers in 2022

Posted on July 11, 2022

AI in contact center software is enabling businesses to offer better CX. Find out how this technology is transforming contact centers.
View post: San Jose Earthquakes Leverage Intermedia Products to Stay Connected, Engage Fans, and Boost Productivity
Case studies, Contact Center, Intermedia Unite, Voice and Unified Communications

San Jose Earthquakes Leverage Intermedia Products to Stay Connected, Engage Fans, and Boost Productivity

Posted on July 8, 2022

“The Unite platform is an incredible tool to keep the management team and all Quakes employees aligned in their workstreams and communications. It has a great user interface that the staff  still raves about to this day.”
View post: 5 Reasons Your Business Needs a Contact Center
Contact Center, On-premises environments, The Cloud, Voice and Unified Communications

5 Reasons Your Business Needs a Contact Center

Posted on July 5, 2022

Contact centers for business provide a streamlined way to serve customers. Find out what a contact center is and why you need one.
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