Our Newest Posts
Contact Center Unified Communications
Guide to Contact Center Performance Management
Optimize your organization’s customer support with this guide to contact center performance management.
August 22, 2022
5 mins to read
Contact Center Unified Communications
Best Metrics for Remote Contact Center Performance
Ensure your agents are meeting performance and productivity standards with these remote contact center metrics.
August 12, 2022
5 mins to read
Contact Center Unified Communications
Earthquakes Connect with Video Conferencing
Find out what remote contact center metrics can help you ensure your contact center is well staffed at all times.
August 1, 2022
5 mins to read
Compliance Contact Center Security Unified Communications
Creating an Effective Communication Plan
Get tips on how to create an effective communication plan. Having a communication plan is critical for every organization. Find out why.
July 25, 2022
5 mins to read
Contact Center Unified Communications
Delivering Omnichannel Customer Experience
Giving your target audience an omnichannel customer experience is a must for sales growth. Find out what you need to deliver great CX across channels.
July 18, 2022
5 mins to read
Contact Center Unified Communications
Why CMOs Must Be Customer Champions
Being a customer champion is an important role of the CMO. When CMOs are customer-centric, there are many benefits to businesses.
July 12, 2022
5 mins to read
Contact Center Unified Communications
3 Ways AI Transforms Contact Centers
AI in contact center software is enabling businesses to offer better CX. Find out how this technology is transforming contact centers.
July 11, 2022
5 mins to read
Contact Center Unified Communications
San Jose Earthquakes Leverage Intermedia to Stay Connected With Fans and Boost Productivity
“The Unite platform is an incredible tool to keep the management team and all Quakes employees aligned in their workstreams and communications.”
July 8, 2022
6 mins to read
Contact Center Unified Communications
5 Reasons Your Business Needs a Contact Center
Contact centers for business provide a streamlined way to serve customers. Find out what a contact center is and why you need one.
July 5, 2022
5 mins to read
Contact Center Unified Communications
UCaaS and CCaaS: Working Together
Better communications tools can unlock your business’s potential. Find out how you can use UCaaS and CCaaS to enhance CX, boost flexibility, and more.
June 27, 2022
5 mins to read
Contact Center Logistics & Transportation Unified Communications
Cloud Business Phone Keeps Small Biz Connected
Intermedia’s omnichannel Contact Center gave H&M’s warehousing customer support team a better, more informed, and responsive way to deliver vital customer care.
June 24, 2022
5 mins to read
Contact Center Unified Communications
6 Tips for Remote Contact Center Management
Explore these tips for remote contact center management. With a cloud-based platform, your agents can work from wherever.
June 21, 2022
5 mins to read