Our Newest Posts
Contact Centers and The Great Resignation
Millions of workers quit their jobs during the Great Resignation. But contact centers don’t need to face the brunt of this movement – find out why.
September 26, 2022
5 mins to read
CCaaS Enhances Customer Service
CCaaS and customer service go hand-in-hand. Find out how a modern contact center solution enables better customer service.
September 12, 2022
5 mins to read
Interaction Analytics to Propel Your Business
You can uncover, analyze, and act on meaningful insights with Interaction Analytics from Intermedia. Find out about this exciting new option.
September 7, 2022
5 mins to read
Customer Service Techniques for 2022
In 2022, people want to trust the brands they buy from. Learn about the customer service techniques your company can use to drive success this year.
August 30, 2022
6 mins to read
Contact Center Unified Communications
Guide to Contact Center Performance Management
Optimize your organization’s customer support with this guide to contact center performance management.
August 22, 2022
5 mins to read
Contact Center Unified Communications
Best Metrics for Remote Contact Center Performance
Ensure your agents are meeting performance and productivity standards with these remote contact center metrics.
August 12, 2022
5 mins to read
Contact Center Unified Communications
Earthquakes Connect with Video Conferencing
Find out what remote contact center metrics can help you ensure your contact center is well staffed at all times.
August 1, 2022
5 mins to read
Compliance Contact Center Security Unified Communications
Creating an Effective Communication Plan
Get tips on how to create an effective communication plan. Having a communication plan is critical for every organization. Find out why.
July 25, 2022
5 mins to read
Contact Center Unified Communications
Delivering Omnichannel Customer Experience
Giving your target audience an omnichannel customer experience is a must for sales growth. Find out what you need to deliver great CX across channels.
July 18, 2022
5 mins to read
Contact Center Unified Communications
Why CMOs Must Be Customer Champions
Being a customer champion is an important role of the CMO. When CMOs are customer-centric, there are many benefits to businesses.
July 12, 2022
5 mins to read
Contact Center Unified Communications
3 Ways AI Transforms Contact Centers
AI in contact center software is enabling businesses to offer better CX. Find out how this technology is transforming contact centers.
July 11, 2022
5 mins to read
Contact Center Unified Communications
San Jose Earthquakes Leverage Intermedia to Stay Connected With Fans and Boost Productivity
“The Unite platform is an incredible tool to keep the management team and all Quakes employees aligned in their workstreams and communications.”
July 8, 2022
6 mins to read