Intermedia's suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.
AI customer care is now integral to companies that want to provide cost-efficient personalized service. Learn how to get started with this technology.
June 18, 2024
6 mins to read
Find out why every business needs a unified phone system. Learn how the service works and how it can help your company enhance communication and collaboration.
June 14, 2024
5 mins to read
Studies show that the most common way for companies to use artificial intelligence (AI) is in customer service, with 56% of businesses doing so. If you haven’t taken the plunge yet, how […]
June 7, 2024
5 mins to read
Companies worldwide are seizing the benefits of unified communication as a service. Fortune Business Insights even projects that the UCaaS market will nearly triple between 2024 and 2032. […]
June 4, 2024
5 mins to read
Companies with poor customer service and stressful working environments have given call centers a bad reputation. Do you know how to counteract those challenges with contact center workforce […]
May 28, 2024
5 mins to read
Analytics for contact center teams plays a key role in enhancing customer service. The ability to quickly gather and process data enables you to make profitable decisions. Analytics also […]
May 23, 2024
5 mins to read
Gearheads and experts across industries appreciate the benefit of taking a solid product and making it even better with enhancements and extensions. Seasoned customer service pros do […]
May 20, 2024
5 mins to read
When it comes to customer service over the phone, staying stuck in a queue and getting passed endlessly between agents remain top complaints. What can call routing do to solve that issue for […]
May 17, 2024
5 mins to read
Today, Intermedia has received Microsoft certification for Intermedia Contact Center for MS Teams, which is designed to help businesses using Teams to access advanced customer experience […]
May 9, 2024
3 mins to read
Your business needs effective and cost-efficient ways to communicate with your team and your clientele. In the modern world, that demands using cloud video conferencing. An increasing number […]
May 7, 2024
5 mins to read
Hybrid and remote work environments are here to stay, so virtual meetings are now a standard way of doing business. Proper video conferencing etiquette is necessary to make a good impression […]
May 3, 2024
5 mins to read
Find out how healthcare data archiving solutions can make accessing and working with electronic health records much more intuitive for medical practitioners.
April 30, 2024
5 mins to read