Services

Intermedia's suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.

Our Newest Posts

View post: AI Customer Care: How To Get Started

AI Customer Care: How To Get Started

AI customer care is now integral to companies that want to provide cost-efficient personalized service. Learn how to get started with this technology.

June 18, 2024

6 mins to read

View post: Why Your Business Needs a Unified Phone System

Why Your Business Needs a Unified Phone System

Find out why every business needs a unified phone system. Learn how the service works and how it can help your company enhance communication and collaboration.

June 14, 2024

5 mins to read

View post: 5 Great Ways To Use AI-Powered Customer Service

5 Great Ways To Use AI-Powered Customer Service

Studies show that the most common way for companies to use artificial intelligence (AI) is in customer service, with 56% of businesses doing so. If you haven’t taken the plunge yet, how […]

June 7, 2024

5 mins to read

View post: 5 Benefits of Unified Communications

5 Benefits of Unified Communications

Companies worldwide are seizing the benefits of unified communication as a service. Fortune Business Insights even projects that the UCaaS market will nearly triple between 2024 and 2032. […]

June 4, 2024

5 mins to read

View post: Contact Center Workforce Optimization

Contact Center Workforce Optimization

Companies with poor customer service and stressful working environments have given call centers a bad reputation. Do you know how to counteract those challenges with contact center workforce […]

May 28, 2024

5 mins to read

View post: Analytics Guide for Contact Center Teams

Analytics Guide for Contact Center Teams

Analytics for contact center teams plays a key role in enhancing customer service. The ability to quickly gather and process data enables you to make profitable decisions. Analytics also […]

May 23, 2024

5 mins to read

View post: Expanded Reseller Program Increases Revenue

Expanded Reseller Program Increases Revenue

Gearheads and experts across industries appreciate the benefit of taking a solid product and making it even better with enhancements and extensions. Seasoned customer service pros do […]

May 20, 2024

5 mins to read

View post: What Is Call Routing?

What Is Call Routing?

When it comes to customer service over the phone, staying stuck in a queue and getting passed endlessly between agents remain top complaints. What can call routing do to solve that issue for […]

May 17, 2024

5 mins to read

View post: Transport Co. Stays Connected with Intermedia

Transport Co. Stays Connected with Intermedia

Today, Intermedia has received Microsoft certification for Intermedia Contact Center for MS Teams, which is designed to help businesses using Teams to access advanced customer experience […]

May 9, 2024

3 mins to read

View post: Professional Cloud Video Conference Advantages

Professional Cloud Video Conference Advantages

Your business needs effective and cost-efficient ways to communicate with your team and your clientele. In the modern world, that demands using cloud video conferencing. An increasing number […]

May 7, 2024

5 mins to read

View post: Better Video Conferencing Etiquette Tips

Better Video Conferencing Etiquette Tips

Hybrid and remote work environments are here to stay, so virtual meetings are now a standard way of doing business. Proper video conferencing etiquette is necessary to make a good impression […]

May 3, 2024

5 mins to read

View post: Healthcare Data Archiving Solutions

Healthcare Data Archiving Solutions

Find out how healthcare data archiving solutions can make accessing and working with electronic health records much more intuitive for medical practitioners.

April 30, 2024

5 mins to read