Our Newest Posts
How to Foster Collaboration in the Workplace
Discover practical strategies to strengthen collaboration in the workplace, improve communication, and create a more productive and connected team.
September 8, 2025
7 mins to read
Service Providers Teams integration
Unlocking the Microsoft Teams Opportunity for Service Providers
Microsoft Teams has become the dominant collaboration platform, surpassing 320 million monthly active users and capturing nearly 46% of the global UC&C market. Yet despite its massive […]
September 4, 2025
1 min to read
AI Contact Center Legal Services
A Guide to Improve Lawyer and Client Communication
Discover strategies to strengthen lawyer and client communication through clear expectations, active listening, and secure tools that build trust and improve outcomes.
September 2, 2025
6 mins to read
Employees Unified Communications
How to Enable Proactive Customer Service
Learn how to enable proactive customer service, improve CX, and reduce inbound volume with strategic outreach.
August 29, 2025
5 mins to read
Call Center Speech Analytics: Why You Need It
Learn why speech analytics in the call center improves agent performance, ensures compliance, and enhances customer experience.
August 27, 2025
6 mins to read
Unified Communication as an Automotive Sales Solution
Discover how unified communication platforms support faster, more efficient automotive sales with better lead response, mobile access, and integrated team messaging.
August 25, 2025
6 mins to read
Call Tracking Solutions for Automotive Industry
Discover how automotive call tracking solutions help dealers and service centers capture missed leads, improve customer experience, and optimize marketing ROI.
August 22, 2025
6 mins to read
8 Use Cases for AI in Contact Centers
Explore key AI use cases in contact centers, from automating responses to improving agent performance, all while enhancing service and reducing costs.
August 20, 2025
6 mins to read
How Contact Center AI Is Transforming Sales & Service
Explore how AI in the contact center is transforming sales and service teams by automating tasks, improving response quality, and delivering smarter customer support.
August 18, 2025
6 mins to read
What is a Healthcare Communication and Collaboration Platform?
Explore what a healthcare communication platform is, how it supports HIPAA compliance, and why it’s critical for modern patient care and team collaboration.
August 15, 2025
6 mins to read
11 Tips for A HIPAA Compliant Call Center
Learn how to build a HIPAA compliant call center with tips on security, agent training, call recording, and technology best practices.
August 13, 2025
6 mins to read
AI Business interest Legal Services
AI Tools for Lawyers
Explore how AI legal tools are transforming the legal profession. Discover the top use cases and benefits of adopting AI tools for lawyers.
August 11, 2025
6 mins to read