Our Newest Posts
A Guide to Providing Quality Customer Service in the Financial Services Industry
Discover how exceptional customer service in finance can drive success. Learn key strategies and tools for enhancing client relationships with Intermedia’s solutions.
October 15, 2025
8 mins to read
Mobile Technology in Healthcare: Trends and Benefits
Discover the latest trends of mobile technology in healthcare. Learn how it benefits patient care, enhances efficiency, and supports digital transformation.
October 13, 2025
7 mins to read
AI Tools for Small Businesses
Explore AI tools for small business success. Learn how AI boosts productivity, marketing, customer service, and decision-making for long-term growth.
October 10, 2025
5 mins to read
Smarter AI, Simplified: Introducing AI Subscriptions for Intermedia Contact Center
Artificial intelligence is transforming how contact centers operate. For years, capabilities like real-time transcription, post-call summaries, sentiment analysis, coaching prompts, and […]
October 9, 2025
3 mins to read
How to Archive Teams Chats
Learn how to archive Microsoft Teams Chats, when to save vs. export, and how Intermedia helps automate compliance, retention, and secure message search.
October 8, 2025
6 mins to read
What to Look for in a Legal Call Center Solution
Discover key features to look for in a legal call center solution. Learn how Intermedia’s secure, reliable services can enhance your legal practice’s communication.
October 6, 2025
7 mins to read
9 Hosted Exchange Benefits for Businesses
Explore the top benefits of hosted exchange and how it can enhance security, efficiency, and collaboration for your business with Intermedia.
October 3, 2025
6 mins to read
13 Onboarding Tips for Contact Center Agents
Discover 13 essential tips for effective contact center agent onboarding to improve training, engagement, and retention for a successful customer service team.
October 1, 2025
7 mins to read
How to Measure and Improve Your Customer Retention Rate
Learn how to measure client retention and improve your rate with simple formulas, key metrics, and proven strategies.
September 29, 2025
5 mins to read
Text Message Marketing Solutions for Car Dealerships
Discover how car dealer texting boosts sales and customer loyalty. Learn strategies and best practices for dealerships using text message marketing.
September 25, 2025
6 mins to read
Effective Communication Channels for Businesses in 2025
Explore the most effective channels of business communication in 2025. Learn how to enhance collaboration, customer engagement, and productivity with the right tools.
September 23, 2025
6 mins to read
Secure Video Conferencing Guide
Discover best practices for secure video conferencing and learn how to ensure compliance with the right tools and strategies.
September 19, 2025
6 mins to read