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View post: Ins and Outs of White Label IT Support

Ins and Outs of White Label IT Support

Whether you’re selling a private label or white label platform, your own products, or both, white label IT support services can help your company grow. Relying on a third-party provider […]

April 25, 2022

5 mins to read

View post: Intermedia Unite: CRN’s 2023 Product of Year

Intermedia Unite: CRN’s 2023 Product of Year

Interface Technologies Northwest (ITN) is a Seattle-based telecommunications company founded in 2001, serving organizations throughout western Washington. It’s a veteran-owned business that provides structured cabling, wireless solutions, and unified communications. They have a wide footprint of customers and specialize in the aerospace, construction, and legal industries.

April 19, 2022

5 mins to read

View post: Overcoming Digital Transformation Challenges

Overcoming Digital Transformation Challenges

Change is hard in any capacity. Digital transformation is typically one of the biggest changes any organization will face. With it comes a variety of challenges for leadership and employees. […]

April 19, 2022

5 mins to read

View post: Contact Center vs. Call Center: Which One?

Contact Center vs. Call Center: Which One?

The call center has served as the hub of customer service for decades. With the advent of toll-free 1-800 numbers and technologies like private branch exchange (PBX) and interactive voice […]

April 18, 2022

5 mins to read

View post: Your Contact Center Should Be Cloud-Based

Your Contact Center Should Be Cloud-Based

The question of migrating to the cloud for communication applications is no longer one with much doubt. With hybrid workforces becoming the norm and the desire to integrate communication […]

April 12, 2022

5 mins to read

View post: 5 Ways the Cloud Enables Business Communication

5 Ways the Cloud Enables Business Communication

Now that the cloud has become a mainstay in the business world, we’re starting to see the true impact of cloud business communications. Most companies use the cloud — 91 percent use the […]

April 11, 2022

5 mins to read

View post: Why CRN Bets on Cloud Software Companies

Why CRN Bets on Cloud Software Companies

CRN interviewed MDP managing partner and Intermedia Chairman, Zaid Alsikafi, and our CEO, Michael Gold, for its latest cover story. The question – why are private equity firms taking such an interest in cloud software companies?

April 9, 2022

5 mins to read

View post: Help Customers Plan for Ransomware Attacks

Help Customers Plan for Ransomware Attacks

Ransomware attacks are a threat all businesses face. As an IT provider, are you doing enough to help your customers keep their data safe?

April 8, 2022

5 mins to read

View post: CCaaS for Small Business: Utopia or Reality?

CCaaS for Small Business: Utopia or Reality?

Is CCaaS, contact center as a service, right for small businesses? Learn about the advantages of this technology platform, no matter your company size.

April 5, 2022

5 mins to read

View post: The Quick and Easy Guide to Hosted UCaaS

The Quick and Easy Guide to Hosted UCaaS

There’s a reason the market for UCaaS is predicted to have double-digit growth through 2028. Hosted UCaaS – unified communications hosted in the cloud – became a pivotal tool for […]

April 4, 2022

6 mins to read

View post: What the Future of Remote Work Looks Like

What the Future of Remote Work Looks Like

While there’s no crystal ball to foretell what the future of remote work will look like, some trends will guide the way. Before 2020, remote work gained acceptance and was something that […]

March 29, 2022

6 mins to read

View post: Benefits of Cloud-Based Phone Systems

Benefits of Cloud-Based Phone Systems

Easily accessible communication is crucial to every company. In the age of hybrid workforce models, your employees may work from home, the office, or anywhere in between. Thus, the solutions […]

March 28, 2022

5 mins to read