Our Newest Posts
Guide to Contact Center Quality Management
Enhance customer satisfaction with an effective QMS for call centers by implementing tools that streamline quality management and improve agent performance.
November 21, 2024
6 mins to read
What is Workforce Engagement Management (WEM)?
Discover the key components and benefits of Workforce Engagement Management (WEM) to enhance employee performance, satisfaction, and business success.
November 5, 2024
5 mins to read
18 Essential Call Center Software Features
Discover the 18 essential call center software features that enhance efficiency, customer satisfaction, and agent performance to improve your customer service operations.
October 26, 2024
8 mins to read
What is a Softswitch? Architecture & Benefits
Learn about softswitch architecture, its key components, and how it enhances communication quality, scalability, and cost efficiency for cloud networks.
October 17, 2024
5 mins to read
8 First Call Resolution Tips: Smart Ways To Improve Your FCR
Use proven first call resolution tips to speed issue resolution, enhance customer satisfaction, and boost your company’s reputation and loyalty.
September 19, 2024
5 mins to read
What is a VOIP Phone & How Does It Work
Discover the magic of VoIP phones compared to traditional phone systems. Understand the technology, its benefits, and how to get a VoIP number with Intermedia.
September 4, 2024
16 mins to read
What Does AHT Mean? A Guide to Average Handling Time
AHT is a key metric for contact center success. What does AHT mean, and how can you improve it? Learn the answers in this guide on average handling time.
August 28, 2024
5 mins to read
Contact Center AI: What Is It, and What Are Its Benefits?
Contact center AI is one of the fastest-growing uses of artificial intelligence in business. Find out what makes it distinct and what its primary benefits are.
August 9, 2024
5 mins to read
Transforming the Contact Center Industry: The Future of AI-Driven Customer Service
See how AI-driven customer service is transforming contact centers by boosting efficiency, personalizing interactions, and improving satisfaction.
August 6, 2024
3 mins to read
What are Inbound Call Centers?
Discover the world of inbound call centers: benefits, features, & best practices. Unlock efficiency, customer satisfaction & expert insights with Intermedia.
July 9, 2024
13 mins to read
Why Call Reports and Analytics Matter
Contact centers now utilizes call reports and analytics that maximizes different aspects in the workplace. Learn why this information is crucial in a business.
July 1, 2024
3 mins to read
Contact Center Unified Communications
What Is a Phone Extension and How Does It Work?
Demystify phone extensions: learn what they are, how they function, and the significance of extension numbers. Explore more in Intermedia’s informative blog.
June 28, 2024
8 mins to read