Contact Center

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View post: How To Choose the Best Contact Center Platform

How To Choose the Best Contact Center Platform

An excellent contact center platform helps you manage your inbound and outbound calls with ease. Find out how to pick the best service for your organization.

May 18, 2023

6 mins to read

View post: Enhancing Healthcare with EHR Integrations

Enhancing Healthcare with EHR Integrations

Intermedia Healthcare Solutions boosts patient care and communication with key EHR integrations within its Intelligent Contact Center platform.

May 17, 2023

3 mins to read

View post: Top IVR Solutions to End Customer Service Woes

Top IVR Solutions to End Customer Service Woes

Excellent service can decide whether a customer stays loyal to your brand or goes somewhere else. Learn how IVR solutions can eliminate customer service woes.

May 16, 2023

5 mins to read

View post: What Complete Contact Center Solutions Look Like

What Complete Contact Center Solutions Look Like

Fulfilling customer needs requires effective contact center solutions. What comprises a complete software system? Discover the necessary features.

May 5, 2023

6 mins to read

View post: Guide to Cloud-Based Phone Services

Guide to Cloud-Based Phone Services

UCaaS enables you to offer your customers a reliable, feature-rich communica­tions platform that can be the mainstay of flexible hybrid and remote offices, today and in the future.

May 4, 2023

6 mins to read

View post: What Is a Contact Center?

What Is a Contact Center?

Customer support is as valuable as the products or services you sell. Discover how a contact center can make a positive difference for your organization.

April 19, 2023

5 mins to read

View post: Evolution of Cloud-Based Call Centers

Evolution of Cloud-Based Call Centers

Cloud-based call center solutions reduce training time, lower complaints, and solve tech challenges to improve overall customer service performance.

April 12, 2023

6 mins to read

View post: VoIP Contact Center Solutions for the Future

VoIP Contact Center Solutions for the Future

Your VoIP contact center can either help or harm your business. Poor service drives customers away; excellent support builds loyalty and business growth.

March 30, 2023

6 mins to read

View post: How To Implement a Simple IVR System in No Time

How To Implement a Simple IVR System in No Time

A simple IVR system can optimize your customer service. Learn what an IVR system can do for your company, the best way to set one up, and the mistakes to avoid.

March 22, 2023

6 mins to read

View post: 8 Contact Center Tools You Can’t Do Without

8 Contact Center Tools You Can’t Do Without

Without the right contact center tools, your company will struggle to provide service that keeps clients loyal. Learn about the eight features you must have.

March 13, 2023

5 mins to read

View post: Getting the Most Out of Your IVR

Getting the Most Out of Your IVR

Getting an IVR up and running may seem daunting, but just remember the first item on this list – keep it simple. For many businesses, a simple IVR setup is all that’s necessary to have a great customer experience.

March 13, 2023

4 mins to read

View post: Call Center Solutions for SMB Success

Call Center Solutions for SMB Success

Excellent customer service is key to business success, and call center solutions for small business operations can help. Discover seven must-have features.

March 9, 2023

5 mins to read