Our Newest Posts
Measuring First Call Resolution Stats
Metrics play an important role in contact center operations. You can learn from this data to improve productivity and service levels. One of the most important metrics is the set of first […]
October 6, 2021
6 mins to read
CMOs Learn from Contact Center Software
In our customer-centric world, customer experience (CX) reigns supreme. Better CX is linked to higher revenue, increased loyalty, and an overall boost to business performance. The problem […]
October 4, 2021
5 mins to read
How Does Email Archiving Work?
Find out how email archiving works and why it’s a critical feature for security and accessibility. Learn why you’ll want to add it to your email solution.
September 29, 2021
6 mins to read
Got Questions About UcaaS? We Have Answers
Considering unified communications but not sure if it’s right for your business? Learn the answers to common UCaaS questions.
September 22, 2021
5 mins to read
UCaaS or CCaaS – What’s the Difference?
Can using UCaaS or CCaaS help your business? Find out what the difference is and what features each solution offers.
September 13, 2021
5 mins to read
What Are Call Queues and How Do They Work?
What are call queues and how do they work? Learn why they are a critical feature for any contact center that wants to better serve customers.
September 1, 2021
5 mins to read
Why Cloud Communications Rose During Pandemic
The cloud communications industry is expected to continue experiencing explosive growth and defining its impact during COVID is so important.
August 23, 2021
5 mins to read
Partners Unified Communications
Easy VoIP Setup Supports Work from Wherever
VoIP (voice over IP) advances the accessibility of voice services. See how an easy VoIP setup can support a work from wherever model.
August 4, 2021
5 mins to read
Implementing UCaaS: Expectations vs. Reality
Implementing UCaaS can be challenging without the proper support. Find out the potential differences between expectations and reality.
July 27, 2021
5 mins to read
9 Onboarding Tips for Contact Center Agents
Contact center agents are key resources for companies. Get some essential onboarding tips for contact center agents that will prepare them for success.
July 6, 2021
5 mins to read
Improve Customer Experience with Collaboration
Customers today expect efficient, fast service. They want streamlined solutions to their problems and total flexibility when it comes to communication channels. This means your employees […]
June 28, 2021
5 mins to read
The Business Case for UCaaS
Every organization wants to provide effective communication and collaboration tools to its employees. Often, companies use a mix of different tools that don’t always integrate or create […]
June 17, 2021
5 mins to read