Our Newest Posts
Business interest Microsoft 365 Services
New Backup Service for Microsoft 365
Now Intermedia Backup for Microsoft 365 makes it simple to protect all of your Microsoft 365 data, including Exchange, OneDrive, Microsoft Teams, SharePoint, and more, in minutes.
March 3, 2021
1 min to read
Cultivating Loyalty: Contact Center Software
How important is customer loyalty to your business? It’s likely a priority for your company, but it’s not always easy to gain. It can be hard to scale across an enterprise, and consistency in interacting with and supporting customers can be tricky. At the heart of customer loyalty is having contact center agents that have the tools they need to serve customers aptly. One of the essential ones is contact center software.
February 24, 2021
5 mins to read
Email Archiving Features for Digital Age
In the digital era, email archiving is an important function for all businesses. And for those in highly regulated industries with strict compliance requirements, it’s vital. Potentially sensitive data has to be securely stored.
February 23, 2021
5 mins to read
Is Your Contact Center Properly Staffed?
Peak volume doesn’t have to be elusive for contact center supervisors. By understanding when it happens, you can ensure that you always have appropriate staffing. To best determine when peak volume is for your contact center, you’ll want to pay attention to specific metrics. Learning from your data will help you staff efficiently and improve customer experiences.
February 22, 2021
4 mins to read
Business interest Microsoft 365 Security Services
Why Add Cloud Backup — Now More Than Ever
Intermedia Backup for Microsoft 365 is a flexible, agile, and reliable solution that offers comprehensive data protection across the full Microsoft 365 tenant
February 16, 2021
5 mins to read
Contact Center Financial Services Real Estate
Interface Tech Picks Intermedia Cloud Solution
Introducing the Intermedia Business Innovators series – where Intermedia honors business leaders who are improving customer care, employee engagement, and business operations through innovative thinking and decisive action. Hear the stories from the business innovators first-hand.
February 4, 2021
4 mins to read
What Is SIP Trunking?
Internet-based phone systems hold a huge advantage over traditional phones. They enable businesses to save money, scale faster, and they help to streamline communications. One of the most popular modern phone solutions for business is SIP trunking (sessions initiation protocol).
February 2, 2021
4 mins to read
Capitalize on UCaaS Customer Demand
UCaaS resellers are seeing an explosion in the UCaaS market. As a UCaaS reseller, here’s how you can capitalize on the growing demand for UCaaS solutions.
January 21, 2021
4 mins to read
Unified Communications Reshaping Workforce
With unified communications (UC), remote teams can stay connected from anywhere. UC technology puts all business communication tools in one place, streamlining work communication and collaboration. In 2020, organizations turned to technology to help them function while employees worked from home in larger numbers than ever. One of the most widely adopted tools has been UC, and specifically, UC as a service.
January 18, 2021
4 mins to read
Contact Center Omnichannel Strategy
Companies that execute a flawless omnichannel strategy are able to give customers what they want – consistent, personalized experiences. People don’t want to repeat themselves every time they talk to a representative, and they want fast resolutions to issues via their channel of choice.
January 13, 2021
4 mins to read
Moving to the Cloud Onboarding & Migration Support Unified Communications
Small Business VoIP Services Reduce Costs
Small business owners shouldn’t have small demands when it comes to their communication platforms. You deserve features that are efficient and effective. VoIP (voice over IP) may benefit but not at a big price. If you’re wondering about small business VoIP services, we’re sharing with you why making the switch can give you a significant advantage.
January 6, 2021
4 mins to read
Efficient Contact Centers: Custom Call Flows
Every organization wants its contact center to be as efficient and effective as possible. Serving the needs of your customers shouldn’t be complicated or too technical to improve. With the right Contact Center as a Service (CCaaS) software, you can implement customizable call flows. With this technological feature, you can see dramatic improvements in your contact center operations.
January 5, 2021
4 mins to read