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Intermedia's suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.

Our Newest Posts

View post: The Business Case for UCaaS

The Business Case for UCaaS

Every organization wants to provide effective communication and collaboration tools to its employees. Often, companies use a mix of different tools that don’t always integrate or create […]

June 17, 2021

5 mins to read

View post: Intermedia’s Frost & Sullivan Leadership Award

Intermedia’s Frost & Sullivan Leadership Award

People love their pets and pet-lovers know that their dog or cat is a genuine member of the family. When pet-owners choose a care provider for their much-loved family members, trust is a key imperative for the provider they select. Dr. Brittany Simpson and her husband Andrew Simpson, owners of the Page Point Animal Hospital & Pet Resort, knew this full well and they designed their business to deliver a positive experience for both pets and their owners. I had the pleasure of speaking with the Simpsons, along with Elsa, their four-legged brand ambassador.

June 16, 2021

5 mins to read

View post: Why Cloud Phone Systems Are the Future

Why Cloud Phone Systems Are the Future

The modernization and digitization of communications accelerated in the last year. As companies had to shift to a remote workforce, they found that critical tools and platforms needed to be […]

June 8, 2021

5 mins to read

View post: VoIP Installation with the Right Partner

VoIP Installation with the Right Partner

Making the switch to VoIP for business communications can lead to several advantages. However, you’ll want to know what to expect. What does the VoIP installation process look like? How long will it take to get set up, and what type of disruption will your employees and customers face?

May 11, 2021

5 mins to read

View post: Types of UCaaS Architectures Explained

Types of UCaaS Architectures Explained

A UCaaS (Unified Communications as a Service) platform serves as a centralized application for all your communication tools. Deploying such a solution can deliver many benefits for businesses, including greater productivity, reduced costs, and easier collaboration. If you’re considering such a system, you’ll also want to know about the different types of UCaaS architecture—single, multi, and hybrid.

April 27, 2021

5 mins to read

View post: Why Become a UCaaS Reseller?

Why Become a UCaaS Reseller?

Providing robust communications solutions can be challenging for some organizations. Seeking out specific platform partners can elevate product offerings and ensure profitability. In the space of unified communications (UC), companies can become UCaaS (unified communications as a service) resellers.

March 15, 2021

5 mins to read

View post: Intermedia Unite: PC Mag Editors’ Choice Winner

Intermedia Unite: PC Mag Editors’ Choice Winner

The team at Intermedia focuses every day on delivering a unified communication as a service (UCaaS) platform that delivers on the needs of businesses, big and small. We are honored that our never-ending commitment to providing a communications solution that is highly reliable, secure, easy-to-manage and use, and allows users to connect how they want, when they want, from wherever they want, has once again been recognized by PC Magazine with its prestigious Editors’ Choice award. Intermedia Unite, available on both Android and iOS platforms, is our flagship UCaaS product and combines a full-featured business phone with video conferencing, chat, contact center, file management, and more. In addition to again being named an Editors’ Choice, PCMag’s reviewers gave Unite a rating of 4.5/5 stars – placing it at the top of all UCaaS solutions.

March 10, 2021

4 mins to read

View post: Using Phone Metrics for Business Decisions

Using Phone Metrics for Business Decisions

The world of business has become very data-driven. Almost every aspect of a company is improvable when you look at the metrics behind it. Your phone communications are no different. Phone metrics can deliver vital insights that, in turn, help you make better business decisions.

March 8, 2021

5 mins to read

View post: New Backup Service for Microsoft 365

New Backup Service for Microsoft 365

Now Intermedia Backup for Microsoft 365 makes it simple to protect all of your Microsoft 365 data, including Exchange, OneDrive, Microsoft Teams, SharePoint, and more, in minutes.

March 3, 2021

1 min to read

View post: Cultivating Loyalty: Contact Center Software

Cultivating Loyalty: Contact Center Software

How important is customer loyalty to your business? It’s likely a priority for your company, but it’s not always easy to gain. It can be hard to scale across an enterprise, and consistency in interacting with and supporting customers can be tricky. At the heart of customer loyalty is having contact center agents that have the tools they need to serve customers aptly. One of the essential ones is contact center software.

February 24, 2021

5 mins to read

View post: Email Archiving Features for Digital Age

Email Archiving Features for Digital Age

In the digital era, email archiving is an important function for all businesses. And for those in highly regulated industries with strict compliance requirements, it’s vital. Potentially sensitive data has to be securely stored.

February 23, 2021

5 mins to read

View post: Is Your Contact Center Properly Staffed?

Is Your Contact Center Properly Staffed?

Peak volume doesn’t have to be elusive for contact center supervisors. By understanding when it happens, you can ensure that you always have appropriate staffing. To best determine when peak volume is for your contact center, you’ll want to pay attention to specific metrics. Learning from your data will help you staff efficiently and improve customer experiences.

February 22, 2021

4 mins to read