Our Newest Posts
Transforming the Contact Center Industry: The Future of AI-Driven Customer Service
See how AI-driven customer service is transforming contact centers by boosting efficiency, personalizing interactions, and improving satisfaction.
August 6, 2024
3 mins to read
What are Inbound Call Centers?
Discover the world of inbound call centers: benefits, features, & best practices. Unlock efficiency, customer satisfaction & expert insights with Intermedia.
July 9, 2024
13 mins to read
Why Call Reports and Analytics Matter
Contact centers now utilizes call reports and analytics that maximizes different aspects in the workplace. Learn why this information is crucial in a business.
July 1, 2024
3 mins to read
Contact Center Unified Communications
What Is a Phone Extension and How Does It Work?
Demystify phone extensions: learn what they are, how they function, and the significance of extension numbers. Explore more in Intermedia’s informative blog.
June 28, 2024
8 mins to read
Contact Center Workforce Optimization
Contact center workforce optimization helps reduce employee turnover and improves call center culture to create a better customer service experience.
May 28, 2024
5 mins to read
Analytics Guide for Contact Center Teams
Contact center analytics empower teams by providing data-driven insights that improve customer service quality and help businesses make smarter decisions.
May 23, 2024
5 mins to read
Expanded Reseller Program Increases Revenue
With Intermedia Contact Center, you can elevate your team even higher with contact center integrations. Deliver the ultimate customer experience.
May 20, 2024
5 mins to read
Beginner’s Guide to Contact Center Intelligence
A beginner’s guide to contact center intelligence, exploring how data-driven insights can enhance customer interactions and improve business outcomes.
April 25, 2024
5 mins to read
Maximize Your Contact Center Architecture
Maximize your contact center’s potential with a strong solution architecture designed to optimize performance, scalability, and customer satisfaction.
April 23, 2024
5 mins to read
Omnichannel Cloud Contact Center Benefits
Discover how an omnichannel cloud contact center can transform your team into a more customer-centric unit by integrating all communication channels seamlessly.
April 15, 2024
6 mins to read
The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever
A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions. Discover how to exceed customer expectations.
March 15, 2024
6 mins to read
Enhance Communications with Call Routing
Learn how automated call routing can enhance your company’s communications by directing calls efficiently and improving customer experience with Intermedia.
March 13, 2024
6 mins to read