Our Newest Posts
AI Customer Care: How To Get Started
AI customer care is now integral to companies that want to provide cost-efficient personalized service. Learn how to get started with this technology.
June 18, 2024
6 mins to read
Why Your Business Needs a Unified Phone System
Find out why every business needs a unified phone system. Learn how the service works and how it can help your company enhance communication and collaboration.
June 14, 2024
5 mins to read
5 Great Ways To Use AI-Powered Customer Service
Explore five effective ways to leverage cloud communications to boost your team’s collaboration, productivity, and customer engagement. Learn more.
June 7, 2024
5 mins to read
5 Benefits of Unified Communications
Discover five key benefits of Unified Communications as a Service (UCaaS) & how it can streamline your business communications & collaboration with Intermedia.
June 4, 2024
5 mins to read
Contact Center Workforce Optimization
Contact center workforce optimization helps reduce employee turnover and improves call center culture to create a better customer service experience.
May 28, 2024
5 mins to read
Analytics Guide for Contact Center Teams
Contact center analytics empower teams by providing data-driven insights that improve customer service quality and help businesses make smarter decisions.
May 23, 2024
5 mins to read
Expanded Reseller Program Increases Revenue
With Intermedia Contact Center, you can elevate your team even higher with contact center integrations. Deliver the ultimate customer experience.
May 20, 2024
5 mins to read
What Is Call Routing?
When it comes to customer service over the phone, staying stuck in a queue and getting passed endlessly between agents remain top complaints. Learn more.
May 17, 2024
5 mins to read
Utilize AI Chatbots for Your Business
AI chatbots grow smarter; 73% of consumers now expect self-service options on websites, making chatbots essential for improved customer support.
May 15, 2024
5 mins to read
Transport Co. Stays Connected with Intermedia
Intermedia Contact Center for MS Teams is certified by Microsoft, offering advanced customer experience features for seamless employee and client communication.
May 9, 2024
3 mins to read
Professional Cloud Video Conference Advantages
Your business needs effective and cost-efficient ways to communicate with your team and your clientele. In the modern world, that demands using cloud video conferencing. An increasing number […]
May 7, 2024
5 mins to read
Better Video Conferencing Etiquette Tips
With hybrid and remote work standard, mastering video conferencing etiquette is key for professional, clear, and effective virtual meetings.
May 3, 2024
5 mins to read