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What Is Customer Service Automation?
What is customer service automation? Learn how automated customer service works, its benefits, key technologies, and how to implement it in your business.
August 6, 2025
6 mins to read
What Is a POTS Line?
What is a POTS line and why is it being phased out? Learn how Plain Old Telephone Service works, its limitations, and modern alternatives for businesses.
August 4, 2025
6 mins to read
K-12 Education Moving to the Cloud Unified Communications
Digital Communication Channels for Schools
Explore the best communication systems for schools, including messaging apps, mass notifications, and staff tools.
August 1, 2025
6 mins to read
Business Phone Service K-12 Education
School Telephone Systems: What to Look For
Explore what to look for in telephone systems for schools, including safety features, call management tools, and integration capabilities.
July 30, 2025
5 mins to read
K-12 Education Unified Communications
What are the Best Phone Systems for Schools?
Explore the best phone system for schools with features that improve safety, communication, and scalability across campuses.
July 28, 2025
5 mins to read
AI Virtual Assistants: What They Are and How Businesses Can Benefit
Learn what an AI virtual assistant is and how businesses use them to boost efficiency, improve customer service, and reduce operational costs.
July 25, 2025
6 mins to read
Employees Unified Communications
CPaaS vs. UCaaS: Which Tech Is Right for Your Business?
Compare UCaaS vs CPaaS to find out which cloud communication solution fits your business needs. Learn how to evaluate both and decide based on use case and goals.
July 18, 2025
6 mins to read
How to Use AI for Better Operational Efficiency
Explore how AI for operational efficiency helps businesses streamline processes, reduce waste, and make smarter decisions across departments.
July 16, 2025
6 mins to read
Seven 2025 Customer Experience Trends to Have on Your Radar
Explore 2025 customer experience trends and why they matter. Learn about how the right technology makes them easier to achieve.
July 14, 2025
5 mins to read
Moving to the Cloud Unified Communications
What is Hosted VoIP?
Learn what hosted VoIP is, how it works, and why businesses are switching to cloud-based phone systems.
July 11, 2025
6 mins to read
Enable Peak Manager Performance with Intermedia Contact Center’s AI Supervisor Assist
Drive better outcomes, faster resolutions, and stronger teams with AI-powered supervision.
July 10, 2025
3 mins to read
What is an Omni Channel Contact Center?
Discover what an omnichannel contact center is, how it differs from multichannel support, and what features to look for.
July 7, 2025
7 mins to read