Our Newest Posts
Real-time Speech Analytics: What It Is and How It Works
Learn what real-time speech analytics is, how it works, and how it improves customer experience, compliance, and agent performance in live conversations.
October 22, 2025
6 mins to read
Microsoft Teams VoIP Integration: Benefits & Best Practices
Discover how integrating VoIP with Microsoft Teams improves communication, boosts productivity, and streamlines workflows. Learn best practices for success.
October 17, 2025
6 mins to read
AI Tools for Small Businesses
Explore AI tools for small business success. Learn how AI boosts productivity, marketing, customer service, and decision-making for long-term growth.
October 10, 2025
5 mins to read
Smarter AI, Simplified: Introducing AI Subscriptions for Intermedia Contact Center
Artificial intelligence is transforming how contact centers operate. For years, capabilities like real-time transcription, post-call summaries, sentiment analysis, coaching prompts, and […]
October 9, 2025
3 mins to read
How to Archive Teams Chats
Learn how to archive Microsoft Teams Chats, when to save vs. export, and how Intermedia helps automate compliance, retention, and secure message search.
October 8, 2025
6 mins to read
9 Hosted Exchange Benefits for Businesses
Explore the top benefits of hosted exchange and how it can enhance security, efficiency, and collaboration for your business with Intermedia.
October 3, 2025
6 mins to read
13 Onboarding Tips for Contact Center Agents
Discover 13 essential tips for effective contact center agent onboarding to improve training, engagement, and retention for a successful customer service team.
October 1, 2025
7 mins to read
How to Measure and Improve Your Customer Retention Rate
Learn how to measure client retention and improve your rate with simple formulas, key metrics, and proven strategies.
September 29, 2025
5 mins to read
Secure Video Conferencing Guide
Discover best practices for secure video conferencing and learn how to ensure compliance with the right tools and strategies.
September 19, 2025
6 mins to read
What Are Email Security Gateway Solutions?
Learn what email security gateway solutions are, how they work, and why they matter when it comes to protecting business communication.
September 17, 2025
6 mins to read
Strengthen Your Compliance With Email Archiving
Learn how email compliance archiving helps businesses meet regulations, secure communication, and simplify audits.
September 15, 2025
6 mins to read
Contact Center Legal Services Unified Communications
How to Start a Virtual Law Firm
Learn how to launch a virtual legal office with the right technology, secure workflows, and client-first practices. Build a law firm that runs efficiently online.
September 12, 2025
7 mins to read