Our Newest Posts
Why Call Reports and Analytics Matter
Contact centers now utilizes call reports and analytics that maximizes different aspects in the workplace. Learn why this information is crucial in a business.
July 1, 2024
3 mins to read
Contact Center Unified Communications
What Is a Phone Extension and How Does It Work?
Demystify phone extensions: learn what they are, how they function, and the significance of extension numbers. Explore more in Intermedia’s informative blog.
June 28, 2024
8 mins to read
How To Get A Business Phone Number
Learn how to get a professional business phone number hassle-free. Intermedia’s step-by-step guide ensures you establish effective communication seamlessly.
June 25, 2024
13 mins to read
AI Customer Care: How To Get Started
AI customer care is now integral to companies that want to provide cost-efficient personalized service. Learn how to get started with this technology.
June 18, 2024
6 mins to read
Why Your Business Needs a Unified Phone System
Find out why every business needs a unified phone system. Learn how the service works and how it can help your company enhance communication and collaboration.
June 14, 2024
5 mins to read
5 Great Ways To Use AI-Powered Customer Service
Studies show that the most common way for companies to use artificial intelligence (AI) is in customer service, with 56% of businesses doing so. If you haven’t taken the plunge yet, how […]
June 7, 2024
5 mins to read
5 Benefits of Unified Communications
Companies worldwide are seizing the benefits of unified communication as a service. Fortune Business Insights even projects that the UCaaS market will nearly triple between 2024 and 2032. […]
June 4, 2024
5 mins to read
Contact Center Workforce Optimization
Companies with poor customer service and stressful working environments have given call centers a bad reputation. Do you know how to counteract those challenges with contact center workforce […]
May 28, 2024
5 mins to read
Analytics Guide for Contact Center Teams
Analytics for contact center teams plays a key role in enhancing customer service. The ability to quickly gather and process data enables you to make profitable decisions. Analytics also […]
May 23, 2024
5 mins to read
Expanded Reseller Program Increases Revenue
Gearheads and experts across industries appreciate the benefit of taking a solid product and making it even better with enhancements and extensions. Seasoned customer service pros do […]
May 20, 2024
5 mins to read
What Is Call Routing?
When it comes to customer service over the phone, staying stuck in a queue and getting passed endlessly between agents remain top complaints. What can call routing do to solve that issue for […]
May 17, 2024
5 mins to read
Transport Co. Stays Connected with Intermedia
Today, Intermedia has received Microsoft certification for Intermedia Contact Center for MS Teams, which is designed to help businesses using Teams to access advanced customer experience […]
May 9, 2024
3 mins to read