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Contact Center Customer Experience
Contact Center Software for Small Business
Explore the benefits of contact center software for small businesses. Find out if it’s a good fit for your operations and what it can help you do.
October 27, 2021
5 mins to read
Business Communications Contact Center Customer Experience
Are You Developing Contact Center Leaders?
Building an engaged contact center team starts with strong leadership that coaches agents and fosters growth for excellent customer support.
October 18, 2021
6 mins to read
Business Communications Contact Center Customer Experience
CMOs Learn from Contact Center Software
In our customer-centric world, customer experience (CX) reigns supreme. Better CX is linked to higher revenue, increased loyalty, and an overall boost to business performance. The problem […]
October 4, 2021
5 mins to read
Business Communications Customer Experience Legal Services
Intermedia Contact Center Certifies for MS Team
A company’s phone system is integral to every aspect of its work. But without reliable technology that can easily adapt to the changing needs of a business, systems become outdated and frustrations, and costs, mount. So, what happens when a business meets this challenge?
May 19, 2021
5 mins to read
Business Communications Contact Center Customer Experience
Cultivating Loyalty: Contact Center Software
Discover contact center solutions designed to boost customer engagement, agent productivity, and streamline communication for your business. Learn more.
February 24, 2021
5 mins to read
Business Communications Contact Center Customer Experience
Is Your Contact Center Properly Staffed?
Peak volume doesn’t have to be elusive for contact center supervisors. By understanding when it happens, you can ensure that you always have appropriate staffing. To best determine when peak volume is for your contact center, you’ll want to pay attention to specific metrics. Learning from your data will help you staff efficiently and improve customer experiences.
February 22, 2021
4 mins to read
Business Communications Contact Center Customer Experience
Contact Center Omnichannel Strategy
Companies that execute a flawless omnichannel strategy are able to give customers what they want – consistent, personalized experiences. People don’t want to repeat themselves every time they talk to a representative, and they want fast resolutions to issues via their channel of choice.
January 13, 2021
4 mins to read
Business Communications Contact Center Customer Experience
Efficient Contact Centers: Custom Call Flows
Every organization wants its contact center to be as efficient and effective as possible. Serving the needs of your customers shouldn’t be complicated or too technical to improve. With the right Contact Center as a Service (CCaaS) software, you can implement customizable call flows. With this technological feature, you can see dramatic improvements in your contact center operations.
January 5, 2021
4 mins to read
Business Communications Contact Center Customer Experience
Credit Counseling Moves: Hosted Contact Center
Credit Canada’s Keith Emery shares the journey of his nonprofit credit counseling service and its successful transition to a hosted contact center solution.
July 22, 2020
3 mins to read
Business Communications Contact Center Customer Experience
Contact Center Analytics for Remote Performance
Contact center managers regularly monitor their teams to ensure the utmost productivity in delivering fast issue resolution for customers with a friendly, approach. But what happens when the team, who may typically sit in the same office environment, suddenly becomes 100% work from home.
May 26, 2020
6 mins to read
Business Communications Contact Center Customer Experience
Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume
To ensure your remote contact center is able to handle peak volume times, you need to always have the right number of agents ready to answer calls. Adequate staffing is essential for providing callers the best possible customer experience. You also don’t want to make the mistake of overscheduling and wasting resources. So, what metrics should you look at to understand peak call volume?
May 19, 2020
5 mins to read
Business Communications Customer Experience Support
Support Customers with Virtual Contact Center
Technology and virtual contact center software offer you the ability to support customers virtually. Intermedia shares the solutions you need. Read more!
April 1, 2020
4 mins to read