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View post: 3 Best Practices to Reduce Customer Churn
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3 Best Practices to Reduce Customer Churn

Posted on October 3, 2022

Losing customers is bad for business. Find out how to reduce customer churn and increase loyalty by following best practices.

View post: How to Set Up Boundaries When Working from Anywhere

How to Set Up Boundaries When Working from Anywhere

Posted on March 3, 2022

Technology has enabled today’s workforce to accomplish business tasks in the office, from home, or on the go. Teams can truly work from anywhere – with a wide variety of devices. Tablets, laptops, and even smartphones provide power and portability unmatched in the past.

View post: 3 Lessons Learned About Remote Work in 2020

3 Lessons Learned About Remote Work in 2020

Posted on October 11, 2021

2020 will be remembered for a lot of things, but the big shift in the business world was the mass adoption of remote work. With more people working from home than ever before last year – […]

View post: Work from Home Burnout – Surviving the New Normal

Work from Home Burnout – Surviving the New Normal

Posted on February 10, 2021

Even before the COVID virus invaded our world and totally changed the way many companies do business, organizations of all sizes and industries were changing the way they conduct their operations.

View post: How to Support Customers Virtually
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How to Support Customers Virtually

Posted on April 1, 2020

In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we’ve gathered some tips from our own customer support leads.

View post: Beware of opening Microsoft Word attachments
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Beware of opening Microsoft Word attachments

Posted on April 10, 2017

We are writing to inform all Microsoft® Office users of a new zero-day attack that installs malware onto fully patched systems running Microsoft’s operating system via an Office vulnerability. We recommend refraining from sending or opening any Word documents via email.

View post: When you need support from a vendor, you need it right now.
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When you need support from a vendor, you need it right now.

Posted on March 1, 2017

The support game has changed. Offering 24/7 support is a start. However, what support really means is resting assured that knowledgeable and friendly experts will be there to quickly resolve […]