Our Newest Posts
Beginner’s Guide to Contact Center Intelligence
A beginner’s guide to contact center intelligence, exploring how data-driven insights can enhance customer interactions and improve business outcomes.
April 25, 2024
5 mins to read
Maximize Your Contact Center Architecture
Maximize your contact center’s potential with a strong solution architecture designed to optimize performance, scalability, and customer satisfaction.
April 23, 2024
5 mins to read
Understanding SIP Trunk Port Numbers and Needs
Learn what SIP trunk port numbers are, how they work, and how to determine the right number of SIP trunks your business needs for reliable voice communication.
April 18, 2024
6 mins to read
Omnichannel Cloud Contact Center Benefits
Discover how an omnichannel cloud contact center can transform your team into a more customer-centric unit by integrating all communication channels seamlessly.
April 15, 2024
6 mins to read
Switch to Cloud-Based Phone Systems
VoIP communications rely on your internet bandwidth for smooth service. Find out how much data you need to avoid poor call quality or service interruptions.
April 9, 2024
5 mins to read
What Is Direct Inward Dialing (DID)?
Direct inward dialing allows someone to reach a party within your organization without going through an operator. Discover its benefits and how to set up DID.
April 4, 2024
6 mins to read
VoIP Examples: Who Uses VoIP?
Explore practical VoIP examples and learn who uses VoIP technology, from small businesses to large enterprises, to improve communication efficiency.
April 1, 2024
5 mins to read
What Is a Multi-Line Phone System?
Learn what a multi-line phone system is and discover if your business needs one to improve communication and efficiency. Explore key benefits now.
March 22, 2024
6 mins to read
The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever
A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions. Discover how to exceed customer expectations.
March 15, 2024
6 mins to read
Enhance Communications with Call Routing
Learn how automated call routing can enhance your company’s communications by directing calls efficiently and improving customer experience with Intermedia.
March 13, 2024
6 mins to read
What Is an Auto Attendant?
What is auto attendant technology? Learn how automated call routing can improve customer service, reduce wait times, and increase call handling efficiency.
March 5, 2024
5 mins to read
Best Cloud Calling Services for Business
The quality of your communications service means everything to the success of your business. Discover the best cloud calling service for your company.
February 28, 2024
5 mins to read