Our Newest Posts
Credit Counseling Moves: Hosted Contact Center
Credit Canada’s Keith Emery shares the journey of his nonprofit credit counseling service and its successful transition to a hosted contact center solution.
July 22, 2020
3 mins to read
The Power of Radio and Kindness Funds 5 Million Meals for Feeding America
Ron Stone, the CEO of Adams Radio Group that operates 25 stations across 5 American markets, watched a news story about a San Antonio food bank that caught his eye and inspired him to act. The story featured families whose lives had been up-ended by the COVID-19 pandemic shut-down and who were now waiting in line in their cars at a local food bank in order to get their next meal.
June 11, 2020
5 mins to read
What Is Cloud Communications?
Communication is one of the most important aspects of any company’s operations. Often, communication tools are not fully integrated, creating challenges for your team. By leveraging cloud communications, you can assure greater mobility and accessibility.
June 10, 2020
4 mins to read
Contact Center Analytics for Remote Performance
Contact center managers regularly monitor their teams to ensure the utmost productivity in delivering fast issue resolution for customers with a friendly, approach. But what happens when the team, who may typically sit in the same office environment, suddenly becomes 100% work from home.
May 26, 2020
6 mins to read
Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume
To ensure your remote contact center is able to handle peak volume times, you need to always have the right number of agents ready to answer calls. Adequate staffing is essential for providing callers the best possible customer experience. You also don’t want to make the mistake of overscheduling and wasting resources. So, what metrics should you look at to understand peak call volume?
May 19, 2020
5 mins to read
Preparing for the New Normal in Business
Drastically increased remote working and the need to ensure flexible and adaptive communications isn’t a temporary COVID-19 problem. It’s the new normal in business. How your organization responds to this new way of collaborating and communicating will determine its future level of success, both directly after the coronavirus and in the long term.
May 15, 2020
5 mins to read
Contact Center Unified Communications
Types of Business Communication Needed
For many companies, in as little a few days, business models shifted from tried and true operations to everything happening over the phone. We are all in uncharted ground, where distancing has become the prime directive and in-person interactions are by necessity curtailed. Phone call volume has soared to unprecedented levels, resulting in widespread busy signals, and the demand seems unlikely to abate any time soon.
May 13, 2020
5 mins to read
Scaling Healthcare Patient Communications
Many healthcare institutions are faced with a sudden and dramatic increase in patients without the help of additional resources. They have the same number of doctors and nurses on staff but are now dealing with hundreds of thousands of inquiries due to the pandemic. So how do you streamline your operations to handle this increase, all while enabling remote care teams to provide telehealth services? L.A. County Department of Health Services faced this very scenario and knew they had to scale their contact center fast in order to meet demand.
April 2, 2020
3 mins to read
Effective Communication in Healthcare
The new paradigm isn’t coming – it’s already here. Across North America, caller volume to hospitals, clinics, and health services lines is spiking to record highs. The influx exceeds most estimates, often overwhelming available resources and causing long wait times, unanswered calls, and frustrated patients.
March 30, 2020
6 mins to read
Virtual Meeting Best Practices for Teams
If you want to keep your conference call from being the epitome of a meme, then you need to reinvent the way you think about virtual meetings. Online meetings can be interactive and effective with the right technology and strategy. If you want to keep remote meetings engaging and on track, then use these 10 valuable tips.
March 26, 2020
4 mins to read
Top 10 Tips for Working at Home Effectively
With recent events, a lot of people are working from home for the very first time. Workers who shift from an office environment to a home set-up quickly realize that the two are not the same and that a few changes are needed to achieve the same level of success had at the office.
March 19, 2020
7 mins to read
The 9 Must-Have Tools for Remote Working
Are you empower with the right toolkit to work from home? We cover the essential remote work tools as well as some tools you might not have considered yet.
March 16, 2020
9 mins to read