Our Newest Posts
AI Customer Care: How To Get Started
AI customer care is now integral to companies that want to provide cost-efficient personalized service. Learn how to get started with this technology.
June 18, 2024
6 mins to read
Why Your Business Needs a Unified Phone System
Find out why every business needs a unified phone system. Learn how the service works and how it can help your company enhance communication and collaboration.
June 14, 2024
5 mins to read
5 Great Ways To Use AI-Powered Customer Service
Explore five effective ways to leverage cloud communications to boost your team’s collaboration, productivity, and customer engagement. Learn more.
June 7, 2024
5 mins to read
5 Benefits of Unified Communications
Discover five key benefits of Unified Communications as a Service (UCaaS) & how it can streamline your business communications & collaboration with Intermedia.
June 4, 2024
5 mins to read
Contact Center Workforce Optimization
Companies with poor customer service and stressful working environments have given call centers a bad reputation. Do you know how to counteract those challenges with contact center workforce […]
May 28, 2024
5 mins to read
Analytics Guide for Contact Center Teams
Analytics for contact center teams plays a key role in enhancing customer service. The ability to quickly gather and process data enables you to make profitable decisions. Analytics also […]
May 23, 2024
5 mins to read
Expanded Reseller Program Increases Revenue
With Intermedia Contact Center, you can elevate your team even higher with contact center integrations. Deliver the ultimate customer experience.
May 20, 2024
5 mins to read
What Is Call Routing?
When it comes to customer service over the phone, staying stuck in a queue and getting passed endlessly between agents remain top complaints. Learn more.
May 17, 2024
5 mins to read
Transport Co. Stays Connected with Intermedia
Today, Intermedia has received Microsoft certification for Intermedia Contact Center for MS Teams, which is designed to help businesses using Teams to access advanced customer experience […]
May 9, 2024
3 mins to read
Professional Cloud Video Conference Advantages
Your business needs effective and cost-efficient ways to communicate with your team and your clientele. In the modern world, that demands using cloud video conferencing. An increasing number […]
May 7, 2024
5 mins to read
Better Video Conferencing Etiquette Tips
Hybrid and remote work environments are here to stay, so virtual meetings are now a standard way of doing business. Proper video conferencing etiquette is necessary to make a good impression […]
May 3, 2024
5 mins to read
Beginner’s Guide to Contact Center Intelligence
A beginner’s guide to contact center intelligence, exploring how data-driven insights can enhance customer interactions and improve business outcomes.
April 25, 2024
5 mins to read