Our Newest Posts
Moving to the Cloud Unified Communications
Time to Switch to VoIP Phone System
Traditional landlines are costly and inflexible. VoIP saves money and adds features that enhance small business communication and productivity.
March 10, 2023
2 mins to read
Staffing Metrics for Remote Contact Centers
White-label IT solutions let providers expand quickly by rebranding existing products, offering comprehensive services without heavy infrastructure costs.
February 28, 2023
3 mins to read
Security Questions for Email Providers
The increasing sophistication of hackers and malware makes secure email providers essential for businesses. Learn eight vital questions to ask your vendor.
February 27, 2023
5 mins to read
Business Communications Partners
What’s the Best White-Label VoIP App?
Unified communications services can only work as well as their software permits. Discover the crucial features of a white label VoIP app and which one is best.
February 9, 2023
5 mins to read
Moving to the Cloud Unified Communications
Businesses Switch to VoIP Phone Systems
VoIP uses the power of the internet to make and receive calls. This makes it easier to stay connected, no matter where you are in the world.
February 3, 2023
2 mins to read
Contact Center Customer Experience
Cloud vs. Hosted Contact Center: Which Do You Need?
Poor contact center experiences cause 40% of customers to leave, while great service increases spending by 140%. Optimize your contact center now.
January 25, 2023
12 mins to read
Contact Center Customer Experience
Build a Thriving Contact Center Culture
Improving CX starts with having a strong contact center work culture. Find out how to build a thriving contact center culture and better support your agents.
January 16, 2023
5 mins to read
Strong 2022 Sets Up Big 2023
Happy New Year! I hope your holidays were restful and filled with cheer. It’s already 2023, and we’re ready to kick off another new year. At Intermedia, we do so with gratitude for […]
January 3, 2023
5 mins to read
Business Communications Unified Communications
Improve Guest Satisfaction and Employee Efficiency
The cost savings with UCaaS (unified communications as a service) can be significant. Find out what savings you can realize with UCaaS.
December 5, 2022
5 mins to read
Contact Center Customer Experience
Employee Engagement in Contact Centers
Contact center employees who are engaged are usually more productive and satisfied. Find out what employee engagement in contact centers looks like in 2022.
November 24, 2022
5 mins to read
Business Communications Unified Communications
Effective Internal Communications Tools
Learn about the internal communications tools that will keep employees engaged and drive productivity.
November 21, 2022
5 mins to read
Contact Center Customer Experience
Contact Center Reporting Systems
Effective contact center reporting is key to ensuring a good customer experience. Learn what a reporting system for remote teams should have.
November 14, 2022
5 mins to read